DFM Unresponsive

[smitty6504]

When i look at the dashboard DFM shows that there is one device that is unresponsive. I have removed all devices from DFM and still showing one device unresponsive. When i click on the 1 it takes me to alerts and activities. Under all alerts there are not records. Does anyone have any ideas on how to fix this issue?

[AFROJ AHMAD · Accepted solution]

Hi,

Try reinitialzing the EPM database alone, as there may be some stale Entries still exist in the database tables..

procedure to reinit the DFM  database:

1) Stop the daemons:

net stop crmdmgtd

2) Issue these commands from CSCOpx\bin folder:

perl dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

3) Start the daemons:

net start crmdmgtd

Check the issue again..

Hope this helps.

Thanks

Afroj