Re: Error trying open Prime Network clients

Thais Mesquita Reis · ‎08-28-2019

Hi Support,

I've installed Prime Network 4.3.2 clients, but when I loggin I received this error message:

org.nanode.launcher.cache.CacheError. This application will be closed.

I already update java to latested version 8, update 221 (build 1.8.0_221-b11)

Could you help with this?

Tks,

marce1000 · ‎08-28-2019

Ref : https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/network/4-3-2/installation/guide/CiscoPrimeNetwork432InstallationGuide/clients_ig.html

Java 8 update 60 is installed on your computer. If not, download it from the Java download site: http://www.java.com .

Have a test with the above version of Java first.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Thais Mesquita Reis · ‎08-29-2019

Hi

Thanks for reply.

Installed java 8 update 60, but still same failed.

marce1000 · ‎08-29-2019

- This is a bug ; the only option you have is to open a ticket at Cisco TAC.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

iportuga · ‎09-03-2019

Try to clean the Java JRE cache files and launch the client jnlp file again.
If the error persists, please open a TAC case.

iportuga · ‎04-19-2022

To solve it at least on Win OS, you can open the client using the 'Run as administrator' option