Error trying open Prime Network clients

[Thais Mesquita Reis]

Hi Support,

I've installed Prime Network 4.3.2 clients, but when I loggin I received this error message:

org.nanode.launcher.cache.CacheError. This application will be closed.

I already update java to latested version 8, update 221 (build 1.8.0_221-b11)

Could you help with this?

Tks,

[Mark Elsen]

 Ref : https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/network/4-3-2/installation/guide/CiscoPrimeNetwork432InstallationGuide/clients_ig.html

• Java 8 update 60 is installed on your computer. If not, download it from the Java download site: http://www.java.com .

 Have a test with the above version of Java first.

 M.

[Thais Mesquita Reis]

Hi 

Thanks for reply.

Installed java 8 update 60, but still same failed.

[Mark Elsen]

 - This is a bug ; the only option you have is to open a ticket at Cisco TAC.

    M.

[iportuga]

Try to clean the Java JRE cache files and launch the client jnlp file again.
If the error persists, please open a TAC case.

[iportuga]

To solve it at least on Win OS, you can open the client using the 'Run as administrator' option