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Beginner

Error while downloading new updates Device updates

We have currently LMS 3.2 installed. We know have some new switches C2960-48PST-L that are not supported in CiscoView and Common Services.

When trying an update in Software Center | Device Update, we receive an error message:

Error while downloading package information from Cisco.com for the selected products. See the C:/PROGRA~1/CSCOpx/log/psu.log file for details.

The psu.log file shows the following:

[ Wed Sep 26 14:33:15 CEST 2012 ] INFO   [SecurityHandler : getCSProxyLogin]  : No proxy User Name configured

[ Wed Sep 26 14:33:15 CEST 2012 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured

[ Wed Sep 26 14:33:24 CEST 2012 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured

[ Wed Sep 26 14:33:24 CEST 2012 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured

[ Wed Sep 26 14:33:26 CEST 2012 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured

[ Wed Sep 26 14:33:26 CEST 2012 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured

[ Wed Sep 26 14:33:26 CEST 2012 ] INFO   [DownloadManager : queryAllPkgs]  : Product is CiscoView

[ Wed Sep 26 14:33:26 CEST 2012 ] INFO   [CvHandler : getFileList]  : connected to the url

[ Wed Sep 26 14:33:26 CEST 2012 ] INFO   [CvHandler : getFileList]  : The responce code is 404

[ Wed Sep 26 14:33:26 CEST 2012 ] ERROR  [CvHandler : getAllPackagesAsVector]  : VDSException while getting packages from Cisco.com

com.cisco.nm.xms.vds.VDSException: CvHandler.getFileList:failed to connect to Cisco.com.

at com.cisco.nm.xms.vds.CvHandler.getFileList(CvHandler.java:149)

at com.cisco.nm.xms.vds.CvHandler.getAllPackages(CvHandler.java:528)

at com.cisco.nm.xms.vds.CvHandler.getAllPackagesAsVector(CvHandler.java:756)

at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1101)

at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:169)

at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)

at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)

at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)

at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)

at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)

at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)

at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

at java.lang.Thread.run(Thread.java:595)

[ Wed Sep 26 14:33:26 CEST 2012 ] ERROR  [DownloadManager : queryAllPkgs]  : Exception while downloading CV packages from Cisco.comcom.cisco.nm.xms.vds.VDSException: CvHandler.getFileList:failed to connect to Cisco.com.

Does anyone have any idea what can be wrong?

Thanks!

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Error while downloading new updates Device updates

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Enthusiast

Error while downloading new updates Device updates

Beginner

Error while downloading new updates Device updates

Hi Joe,

This indeed solved our problem. Thanks very much!

Filip

Beginner

Re: Error while downloading new updates Device updates

This link doesn't exist anymore.  Can you please summarize?

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