Solved: HUM summary not in Device Center

mburrell5 · ‎01-07-2010

LMS 3.2.1 with HUM 1.2 . Devices being monitored in HUM do not have HUM summary data in Device Center. This used to be the case but I cannot recall whether has changed only since upgrading to LMS 3.2 or 3.2.1. The devices in question are definitely being monitored by HUM as it appears in device center view as a managing Application. Is this a known issue or can anyone point me in the right direction

Joe Clarke · ‎01-11-2010

The only thing that would explain this behavior is a problem in the PIDM mapping in the cmf database. Your log doesn't show the Gosford 6509 Sw 2 device, but I assume one of the 6509s shows itself managed by HUM in Device Center. In that case, given that the server name is correct, my guess is that the app version in the PIDM_app_device_map table is not 1.2 for these problem devices. You should contact TAC, and have them walk you through getting this data. The value in the database could help point to a root cause.

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Joe Clarke · ‎01-07-2010

There is no LMS 3.2.1. Do you mean you upgraded to HUM 1.2.1? If you add a poller for a new device (i.e. one not being monitored by HUM) does Device Center have HUM options for it?

mburrell5 · ‎01-10-2010

Sorry I meant HUM 1.2.1.

I added a poller for a new device to HUM and there are no HUM options in Device Center. In addition HUM does not show up as a managing Application for this device.

Joe Clarke · ‎01-10-2010

You may have a problem with your PIDM data in the cmf database. Post a screenshot of Device Center showing a device which has a poller configured in HUM.

mburrell5 · ‎01-10-2010

see attached screenshot

Joe Clarke · ‎01-10-2010

I cannot read DOCX files. Just post a JPEG.

mburrell5 · ‎01-10-2010

try this

Joe Clarke · ‎01-10-2010

Is this server integrated with ACS?

mburrell5 · ‎01-10-2010

No, no ACS integration for authentication to LMS. We do however use ACS to authenticate for Telnet access to some devices that are managed by LMS.

Joe Clarke · ‎01-10-2010

Go to Common Services > Server > Home Page Admin > Application Registration, and unregsiter and reregister "Health and Utilization Monitor". then see if you can see "Launch Device Dashboard" in Device Center.

mburrell5 · ‎01-10-2010

no change after I followed your instructions. what i did notice when registering was that although I have HUM 1.2.1 installed, only HUM 1.2 was available as a template. The same goes for campus manager (5.2 when 5.2.1 is installed) and Cisco view (6.1 when 6.1.9 is installed)

Joe Clarke · ‎01-10-2010

Post your NMSROOT/objects/data/cmf/cmic/mst-templates/upm.1.0.xml file.

mburrell5 · ‎01-10-2010

here it is

Joe Clarke · ‎01-10-2010

The forum isn't letting me download this file. Compress it, and post again.

mburrell5 · ‎01-10-2010

Ok, trying again