I can't acces Cisco Prime 2.2 via web

[marcio.tormente]

Dear,

I instaled Cisco Prime 2.2 but I can´t access via Web.

I can ping the VM, but not via Web.

cpnc101/admin# sh ver

Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.1.038
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: cpnc101

Version information of installed applications
---------------------------------------------

Cisco Prime Network Control System
Plug and Play
------------------------------------------
2.2.0.9-1
cpnc101/admin#

Thanks

[Marvin Rhoads]

Please share the output of:

show application status NCS

[marcio.tormente]

Follow:

cpnc101/admin# sh application status NCS
% Application NCS is not installed
cpnc101/admin#

[Marvin Rhoads]

That's very odd. Could your VM have reverted from a pre-installation snapshot? Or, if this is a brand new installation, you might have installed the wrong OVA - i.e. the Plug and Play gateway and not PI proper.

I ask because even your show version output isn't correct for PI 2.2 at the ADE-OS level.

Following are the "show application status NCS" and "show version" from a working, patched PI 2.2 server:

VM-PI/admin# show application status NCS

Health Monitor Server is running.
Matlab Server Instance 1 is running
Ftp Server is running
Database server is running
Matlab Server is running
Tftp Server is running
NMS Server is running.
Matlab Server Instance 2 is running
Plug and Play Gateway is running.
SAM Daemon is running ...
DA Daemon is running ...

VM-PI/admin# show ver

Cisco Application Deployment Engine OS Release: 2.3
ADE-OS Build Version: 2.3.0.101-root
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: VM-PI

Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 2.2.0
Build : 2.2.0.0.158
********************************************************
Installed Updates:
Critical Fixes:
        PI 2.2.1 POODLE Fix ( 1.0.0 )
        PI 2.2.1 Maintenance Release ( 1.0.0 )
        Patch to disable 3DES ( 1.0.0 )
********************************************************
Installed Updates:
Device Support:
        Prime Infrastructure 2.2 Device Pack 1 ( 1.0 )
        Prime Infrastructure 2.2 Device Pack 2 ( 2.0 )
        Prime Infrastructure 2.2 Device Pack 3 ( 3.0 )
********************************************************
Installed Updates:
Prime Add-Ons:
        Wireless Technology Pack ( 1.0.0 )
VM-PI/admin# 

[marcio.tormente]

Unfortunatelly the instalation wasn´t me, was my customer, he didn´t let me install.

What is the best option, install again?

Thanks for your shupport.

[Marvin Rhoads · Accepted solution]

Yes - delete the VM and reinstall from scratch.

I'm guessing they incorrectly installed the PnP server.

They need to use the "PI-VA-2.2.0.0.158.ova" file from cisco.com as highlighted below (open image in new tab to zoom):

[marcio.tormente]

You was right Marvin.

Now is working.

Thanks

[Alessandra Barreto da Silva]

Dear, I'm having the same problem, installed OVA is correct.

the command show application status NCS does not work

% Application NCS is not installed

Can you help me?

[Marvin Rhoads]

Alessandra,

Please share the output from:

show version

[inventx.ch]

I have the same problem..?

[Marvin Rhoads]

inventx.ch,

From the output you provided, it appears you haven't used the proper OVA to install the product.

Please confirm the OVA filename that you used in your installation.

[inventx.ch]

I used this OVA file

[Marvin Rhoads]

Hmm, that's odd. That is the correct ova file.

Did you run through setup after the initial VM power on?

[inventx.ch]

yes, we run through setup.

I think we reinstall the OVA, and try again...

[WAHAB HABEEB]

Hi Everyone

I am currently working on this technology. I have been having serious challenge downloading the .ova file. I keep getting the warning below.

Can someone share the file may be on dropbox / onedrive or any ftp site

Thanks