JRM Service could be down in LMS 3.2

[yawena2005]

“JRM Service could be down” showed manily after restart of the LMS 3.2 server machine, after upgrading the MS windows server 2003. We do not use ACS. CTMjrmServer depend on EssentialsDM, jrm and Tomcat. When I check the process status, the status for EssentialsDM is waiting to initialize, JRM and Topcat is running normally. But CTMJrmServer shows never started. It is not starting when I try to restart it, may be this one is normal?

Can anyone tell me why JRM Service could be down?

I have searched for a solution in this forum but the found answers did not solve this particular issue. I will appreciate for any suggestion and thanks in advance! I have attached the pdshow.txt and jrm.log file.

Yawena

[AFROJ AHMAD]

Hi Yawena ,

Please try the  below steps and see how it works :

shutdown the daemon Manager (net stop ccrmdmgtd)

then remove ctmregistry* from NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib

start the daemon Manager (net start crmdmgtd)

--

If  above did not work then send me the output of pdshow , jrm.log and CTMJrmServer.log

Thanks--

Afroj

[yawena2005]

Thanks Afroj but…

net stop crmdmgtd

Remove ctmregistry from NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib

net start crmdmgtd

This did not help.

I have even restarted the server afterwards and waited over night. Still the same…

There is mainly something within RME where there is no data available, no device managed no device list as well as the message “JRM service could be down. Check whether JRM services are running”. Because of this issue, backup was not fetched.

Yawena

[AFROJ AHMAD]

HI ,

Kindly try to run this command :

a.Stop Daemons

c:\net stop crmdmgtd

b. Remove server.* under CSCOpx\MDC\Apache\conf\ssl   ( kindly take backup of these somewhere else before deleting from here)

c. Run the following commands:
CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable
CSCOpxMDC\Apache\perl ConfigSSL.pl -enable (fill up  the certificate info)

If you are not using SSL connectivity to CiscoWorks
CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable

d.Restart Daemons
c:\net start crmdmgtd

Now check the status , if still the same then send me the requested logs !!!

Thanks--

Afroj

[yawena2005]

Hello and thanks again,

I really want to know the cause of the JRM issue before trying the second suggestion. This is because it involves deleting a server file even though I can backup. Can you also tell me if JRM issue is expected after upgrading MS windows server 2003?

You say “if still the same then send me the requested logs”. Are you indicating that the core of the problem is not known but I should try the solution you provided?

Yawena

[AFROJ AHMAD]

Hi Yawena,

The Error that you are seeing about the JRM is that JRM services is not running, If you do a Pdshow and check you will see that the JRM is down as well as several other process is down.

--My first suggestion : Sometimes if the Ports which are required by cisco works services is not free then in that case services may go down..

--Second suggestion :

SSL certificate might got Expired or some other issue with the Certificate , there is no harm is deleting those files of SSL files as soon as you Re-generate the SSL certificate , you will find these files again there.

Try this and if still does not work then send me : pdshow , jrm.log and CTMJrmServer.log

Thanks--

Afroj

[yawena2005]

Hello Afroj,

We do not use ssl. Then do you mean that I can drop:

CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable CSCOpx\MDC\Apache\perl ConfigSSL.pl -enable (fill up  the certificate info)

But run CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable

Is that correct?

In case I have to run the first command as well, are you saying to indicate the certificate location for ex c:\sertificate\name-of-certificate?

Or other options? Can you please clarify that?

Greetings

[AFROJ AHMAD]

HI ,

Yes you can drop the Enable command and do the below steps :

a.Stop Daemons

net stop crmdmgtd

b. Run the following commands:
CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable

c.Restart Daemons  : ( net start crmdmgtd)

Thanks--

Afroj

[yawena2005]

Hello,

What I get is " SSL is already disabled ".

Greetings

[AFROJ AHMAD]

Hi,

Please  remove ctmregistry and ctmregistry.backup from   CSCOpx/MDC/tomcat/webapps/rme/WEB-INF/lib, restart daemon manager with   the following command :-

net stop crmdmgtd --> to stop daemon

net start crmdmgtd --> to start daemon

While   applying this workaround make sure to stop "Windows Remote Management"   service of CiscoWorks server. You can access this from Start > run   > services.msc.

Try this one more time and if the issue pressist then send me the output of pdshow , jrm.log and CTMJrmServer.log ..

Thanks--

Afroj

[yawena2005]

Thanks again.

I will do that when am there where the server is.

Greetings

[yawena2005]

Hello,

That was helpful, thank you.

JRM server is up and running now.

Greetings.