LMS 2.6 - 1) disappeared interfaces in DFM 2) selfclosing window

[Alexander Belonogov]

We have LMS 2.6.

In our net we use CISCO routers 2811 and Interface type Tunnel was configured on it. So IP address of this tunnel-interface is not reachable from CiscoWorks-server. DFM has showed alerts for this trouble and we changed Management State from "true" to "false" for Tunnel-interface on all 2811 routers.

Problem1: after last restart CiscoWorks-server new alerts was appeared in DFM - not reachable IP-addresses on tunnel-interfaces and now we does not see this interfaces in Detailed Device View and can not change their Management State. So we have some wrong alerts now. I tried to delete device by Device Management and add it again but I have no result - tunnel-interface did not appear in list of interfaces in Detailed Device View.

How we can get correct information in Detailed Device View and managament it?

Problem2: For one device we can't open window of Detailed Device View - in DFM Alerts and Acivities I click on device name, window is opened and instantly closed. How we can understand what's wrong with it?

Thanks in advance.

[Joe Clarke]

Post the NMSROOT/log/dfmLogs/DDV/DDV.log.  What version of DFM is this?

[Alexander Belonogov]

If I understand correct DFM = Device Fault Manager.

So DFM version is:

Version & Patch Level:
2.0.13

This spam into DDV.log

02-Mar-2010|11:46:02.927|ERROR|DDV|Ajp13Processor[9009][11]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
02-Mar-2010|11:46:02.927|ERROR|DDV|Ajp13Processor[9009][11]|DDVAction|main|.|
02-Mar-2010|11:48:04.599|ERROR|DDV|Ajp13Processor[9009][8]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
02-Mar-2010|11:48:04.599|ERROR|DDV|Ajp13Processor[9009][8]|DDVAction|main|.|
02-Mar-2010|11:48:08.052|ERROR|DDV|Ajp13Processor[9009][0]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
02-Mar-2010|11:48:08.052|ERROR|DDV|Ajp13Processor[9009][0]|DDVAction|main|.|
02-Mar-2010|11:48:15.631|ERROR|DDV|Ajp13Processor[9009][8]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
02-Mar-2010|11:48:15.631|ERROR|DDV|Ajp13Processor[9009][8]|DDVAction|main|.|
02-Mar-2010|11:48:37.615|ERROR|DDV|Ajp13Processor[9009][11]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
02-Mar-2010|11:48:37.615|ERROR|DDV|Ajp13Processor[9009][11]|DDVAction|main|.|
15-Mar-2010|15:39:20.655|ERROR|DDV|Ajp13Processor[9009][2]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
15-Mar-2010|15:39:20.655|ERROR|DDV|Ajp13Processor[9009][2]|DDVAction|main|.|