LMS 3.2.1 on Solaris 10 - Cannot get updates from Cisco.com

[josefribeiro]

Hi All,

I'm trying to get updates from the Cisco website but I'm getting error messages:

- from /var/adm/CSCOpx/log/psu.log

[ Mon Dec 05 13:45:24 EST 2011 ] INFO   [SecurityHandler : getCSProxyLogin]  : No proxy User Name configured

[ Mon Dec 05 13:45:24 EST 2011 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured

[ Mon Dec 05 13:45:27 EST 2011 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured

[ Mon Dec 05 13:45:27 EST 2011 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured

[ Mon Dec 05 13:45:29 EST 2011 ] INFO   [SwUpdateAction : selectAllUpdates]  : Validated Cisco.com credentials..

[ Mon Dec 05 13:45:29 EST 2011 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured

[ Mon Dec 05 13:45:29 EST 2011 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured

[ Mon Dec 05 13:45:33 EST 2011 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found

[ Mon Dec 05 13:45:33 EST 2011 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.

[ Mon Dec 05 13:45:33 EST 2011 ] INFO   [SwUpdateAction : selectAllUpdates]  : removing SwUpdateLock, due to exception..

Detail: to reach the cisco website the server has to go thru a double source ip address translation, but it used to work before.

Thanks,

Jose Ribeiro

[Martin Ermel]

this seems to be bugID CSCto46927

You can download the patch  here

If you ever installat the patch for bugID CSCtj20850 you have to reinstall the patch for CSCto46927.

[Joe Clarke]

Note: the patches for CSCtj20850 were pulled today, so hopefully we won't see future instances of breakage with patch order problems.

[Martin Ermel]

great, thank you!