09-26-2011 06:28 AM
I have installed Ciscoworks LMS 3.2 0n windows server 2003 enterprise
edition. I have issue with Campus Manager while accessing any thing in Campus Manager it
is giving following error.
"Error in loading properties from the server"
"Can not contact to ANI server"
Status of ANIServer process is Failed to run
I tried to reinitialize Campus Manager Database still it is showing same issue.
Installed Campus manager version 5.2.1
check attached file for ANI log
Need assistance for the same.
09-26-2011 08:37 AM
Hi,
Have you applied Patch for this BUG CSCtd49439 ?
I think you are hitting the below bug :
CSCtd49439 Data Collection never completes, and UT acquisition cannot run
You need to open a Tac case to get the Patch for this.
Or you can Upgarde the LMS 3.2 to LMS 3.2.1 and that will take care of the issue.
here is the download link for LMS 3.2.1:
For WIndows server:
I hope this will help.
Thanks
Afroj
09-26-2011 10:18 PM
I am not able to run Data Collection when i try to start it gives following error.
" can not contact ANI server since it is down"
09-26-2011 11:20 PM
Hi,
Kindly send me the below information:
--output of pdshow command:
Have you installed any Device pacakges update recently..?
send me the below files:
Aniserver.properties and
Aniserver.properties.ORIG (Location:NMSROOT\CSCOpx\campus\etc\cwsi)
Thanks
Afroj
09-26-2011 11:37 PM
09-27-2011 02:08 AM
Hi,
Kindly replace the attached ANIServer.properties file with the Existing one . Make sure you have all the required premission on this file.
Note :Keep the backup of Existing file
Then Restat the ANIServer as below:
pdterm ANIServer
pdexec ANIServer
Now check the status with pdshow ANIServer ,it should be Running with busy flag set
then try to run the Data collection and I hope it should work..
Thanks
Afroj
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