LMS 3.2 Blank Screen after Authenicating

[eamonconnolly]

I have installed LMS 3.2, I double click the icon and I get asked to authenticate, which seems to work fine but the next page that it tries to load doesn't fails.  I get the standard "Internet Explorer can display the Webpage" page.

The url it is trying to load is as follows, https://ciscovms005/CSCOnm/servlet/com.cisco.nm.cmf.servlet.CsAuthServlet?cmd=loginSuccess&id=995AB43228F147B277BB512960950222&page=CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=/cwportal/c/portal/login&context=/cwhp&port=....

From what I can see this is the standard page but it is not loading for some reason.

I have seen a few posts with similar problems and have tried what they suggest but it has not sorted my problem.

any help would be gratefully received.

Thanks

Eamon

[Gaganjeet Chug · Accepted solution]

Hi,

You seems to be hitting famous LMS 3.2 redirection bug :- CSCtb17186

You can view this bug at the below URL :-

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCtb17186

Kindly apply the workaround of the bug and then restart the daemon manager to fix this issue.

Workaround:

First, make sure the server is running a supported configuration as per
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/prereq.html

If the problem persists, open regedit.exe, and create or modify the following
registry key DWORDs:-

( NOTE :- Please take the complete backup of registry before making the below changes to be on safe side )

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0\1A10 : DWORD : 0

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\1\1A10 : DWORD : 0

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\2\1A10 : DWORD : 1

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\3\1A10 : DWORD : 1

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\4\1A10 : DWORD : 3

Then restart CiscoWorks Daemon Manager.

Thanks,

Gaganjeet

[eamonconnolly]

Thanks gachugh,

This was exactly what the issue was, I checked the bug and went through the steps it suggests, checking the server prereq's, etc.  These were all fine, I made the suggested registry changes and it fixed my issues.

Excellent work

Thanks again

[Gaganjeet Chug]

Hi,

Glad to know it fixed the issue.

Thanks,

Gaganjeet