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ashley_dew
Beginner

LMS 3.2 DFM Import of Devices Failed

Hi,

My name is Ashley. I have recently installed LMS 3.2. Everything is working fine, CM, CS,HUM, RME,IPM. However, I am not able to import devices from DCR to DFM.

On Auto Allocation Window, I get the following error:

Error in getting instance of TreeGenerator class 
com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

On Manual Allocation, I cannot see any device in the DCR.

I have seen in a post how to reset the DFM database, but still does not work.

net stop crmdmgtd

cd CSCOpx\bin
del NMSROOT/objects/smarts/local/repos/icf/DFM.rps


del NMSROOT/objects/smarts/local/repos/icf/DFM1.rps

perl dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

perl dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

perl dbRestoreOrig.pl dsn=dfmFh dmprefix=FH

net start crmdmgtd
perl dbaccess.pl install

Could you please help, I am running out of ideas.

7 REPLIES 7
Joe Clarke
Hall of Fame Cisco Employee

Post the output of the pdshow command from this server.

Please find the pdshow output

Joe Clarke
Hall of Fame Cisco Employee

Post the output of the command:

NMSROOT/objects/smarts/bin/brcontrol

Please find the requested output.

Joe Clarke
Hall of Fame Cisco Employee

It looks like you might be hitting a known bug.  Try rebooting the server, then see if this problem goes away,

Hi Joe,

The problem persists when rebooting. I have tried on several occasions.

Is there a patch for that bug available.

Joe Clarke
Hall of Fame Cisco Employee

If the problem persists after a full server reboot, then you are probably not seeing this bug.  Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log as well as the brcontrol output after the full reboot.