LMS 4.0.1 - Device update problem for CiscoView

[Stephane LACHAPELLE]

Hello,

I would like to update all CiscoView packages for my customer.

When I do :

Admin> System> Software Center> Device Update

I have a list of several updates to do :

Showing 1-15 of 15 records
		Package Name	Type	Product Name	Installed Version	Available Version	Readme	Posted Date	size
1.		ASR1000	DevicePackage	CiscoView	3.0	4.0	ASR1000.cv50.v4-0.readme	NA	NA
2.		Cat3560	DevicePackage	CiscoView	9.0	11.0	Cat3560.cv50.v11-0.readme	NA	NA
3.		Cat3750	DevicePackage	CiscoView	12.0	13.0	Cat3750.cv50.v13-0.readme	NA	NA
4.		Cat6000IOS	DevicePackage	CiscoView	31.0	31.2	Cat6000IOS.cv50.v31-2.readme	NA	NA
5.		CVGenericPackage	DevicePackage	CiscoView	1.4	1.5	CVGenericPackage.cv50.v1-5.readme	NA	NA
6.		Cisco3400ME	DevicePackage	CiscoView	4.0	5.0	Cisco3400ME.cv50.v5-0.readme	NA	NA
7.		MetroEthernet	DevicePackage	CiscoView		2.0	MetroEthernet.cv50.v2-0.readme	NA	NA
8.		Nexus5000	DevicePackage	CiscoView		1.0	Nexus5000.cv50.v1-0.readme	NA	NA
9.		Nexus7000	DevicePackage	CiscoView	2.0	3.0	Nexus7000.cv50.v3-0.readme	NA	NA
10.		Rtr3900	DevicePackage	CiscoView	4.0	5.0	Rtr3900.cv50.v5-0.readme	NA	NA
11.		Rtr1900	DevicePackage	CiscoView	2.0	3.0	Rtr1900.cv50.v3-0.readme	NA	NA
12.		Rtr1800	DevicePackage	CiscoView	9.0	10.0	Rtr1800.cv50.v10-0.readme	NA	NA
13.		NGMARShare	DevicePackage	CiscoView	1.15	1.17	NGMARShare.cv50.v1-17.readme	NA	NA
14.		Rtr800	DevicePackage	CiscoView	16.0	18.0	Rtr800.cv50.v18-0.readme	NA	NA
15.		SwitchAddlets	DevicePackage	CiscoView	1.28	1.31		NA	NA

But when I try to do these update, it always fails and I can see in the Event logs, this message :

Number of Packages Selected for Install : 1

For Product(s) : CiscoView

Install Invoked by user : admin

The Package(s) Selected for Install :

CVGenericPackage

WARNING :  CVGenericPackage(1.5):Consistency check failed for base package SwitchAddletsWhat can I do to update my CiscoWorks please ?

No package(s) to install for : CiscoView

Thank you.

Regards,

Stephane.

[Stephane LACHAPELLE]

And for each individual device package I'm trying to update, I receive this error message :

Error

The installation of device package(s) failed. Check Software Center > Activity Log > Event Log for details.

And the Event log show me this (for example, for the Cat3560 package) :

Number of Packages Selected for Install : 1

For Product(s) : CiscoView

Install Invoked by user : admin

The Package(s) Selected for Install :

Cat3560

No package(s) to install for : CiscoView

But when I do Device Update again (even if I Stop and Restart the Deamon Manager), I still see the same device packages list.

This problem is very annoying.

Do you want me to upload any other log ?

[Stephane LACHAPELLE]

Here is the psu.log file.

[Stephane LACHAPELLE]

If I try to do it in CLI, here is the same error message I receive :

Checking Dependencies...
WARNING: Cat6000IOS(31.2):Consistency check failed for base package SwitchAddlets
There are no Packages to be installed

[Stephane LACHAPELLE]

Nobody have an idea ?

[Marvin Rhoads]

Have you tried the SwitchAddlets update by itself? I used to see this some with older versions that base dependency packages (such as SwitchAddlets) needed to be installed first. Only after it is successfully installed will other device level packages install properly. (Although I haven't run into this issue myself with LMS 4.x).

[Stephane LACHAPELLE]

Hello,

I tried to install SwitchAddlets package alone, but nothing happened.

I still have this error message :

The installation of device package(s) failed.

When I look into Event Log, I can see that the package has been correctly installed, but it is not !
When I do it again (Device Update), I still have SwitchAddlets in the list, very strange.

Look @ the joined screenshots.

[Marvin Rhoads]

Your last screenshot seem to indicate a file / directory ownership problem. All users (or at least "casuer" - the CiscoWorks built-in application user account) should have RWX rights of the psu_download directories and files.