05-19-2011 02:39 AM
Hello,
I would like to update all CiscoView packages for my customer.
When I do :
Admin> System> Software Center> Device Update
I have a list of several updates to do :
Showing 1-15 of 15 records Package Name Type Product Name Installed Version Available Version Readme Posted Date size 1. ASR1000 DevicePackage CiscoView 3.0 4.0 ASR1000.cv50.v4-0.readme NA NA 2. Cat3560 DevicePackage CiscoView 9.0 11.0 Cat3560.cv50.v11-0.readme NA NA 3. Cat3750 DevicePackage CiscoView 12.0 13.0 Cat3750.cv50.v13-0.readme NA NA 4. Cat6000IOS DevicePackage CiscoView 31.0 31.2 Cat6000IOS.cv50.v31-2.readme NA NA 5. CVGenericPackage DevicePackage CiscoView 1.4 1.5 CVGenericPackage.cv50.v1-5.readme NA NA 6. Cisco3400ME DevicePackage CiscoView 4.0 5.0 Cisco3400ME.cv50.v5-0.readme NA NA 7. MetroEthernet DevicePackage CiscoView 2.0 MetroEthernet.cv50.v2-0.readme NA NA 8. Nexus5000 DevicePackage CiscoView 1.0 Nexus5000.cv50.v1-0.readme NA NA 9. Nexus7000 DevicePackage CiscoView 2.0 3.0 Nexus7000.cv50.v3-0.readme NA NA 10. Rtr3900 DevicePackage CiscoView 4.0 5.0 Rtr3900.cv50.v5-0.readme NA NA 11. Rtr1900 DevicePackage CiscoView 2.0 3.0 Rtr1900.cv50.v3-0.readme NA NA 12. Rtr1800 DevicePackage CiscoView 9.0 10.0 Rtr1800.cv50.v10-0.readme NA NA 13. NGMARShare DevicePackage CiscoView 1.15 1.17 NGMARShare.cv50.v1-17.readme NA NA 14. Rtr800 DevicePackage CiscoView 16.0 18.0 Rtr800.cv50.v18-0.readme NA NA 15. SwitchAddlets DevicePackage CiscoView 1.28 1.31 NA NA
But when I try to do these update, it always fails and I can see in the Event logs, this message :
Number of Packages Selected for Install : 1
For Product(s) : CiscoView
Install Invoked by user : admin
The Package(s) Selected for Install :
CVGenericPackage
WARNING : CVGenericPackage(1.5):Consistency check failed for base package SwitchAddletsWhat can I do to update my CiscoWorks please ?
No package(s) to install for : CiscoView
Thank you.
Regards,
Stephane.
05-19-2011 03:09 AM
And for each individual device package I'm trying to update, I receive this error message :
Error | ||||
| ||||
And the Event log show me this (for example, for the Cat3560 package) :
Number of Packages Selected for Install : 1
For Product(s) : CiscoView
Install Invoked by user : admin
The Package(s) Selected for Install :
Cat3560
No package(s) to install for : CiscoView
But when I do Device Update again (even if I Stop and Restart the Deamon Manager), I still see the same device packages list.
This problem is very annoying.
Do you want me to upload any other log ?
05-19-2011 03:20 AM
05-19-2011 03:31 AM
If I try to do it in CLI, here is the same error message I receive :
Checking Dependencies...
WARNING: Cat6000IOS(31.2):Consistency check failed for base package SwitchAddlets
There are no Packages to be installed
05-20-2011 08:53 AM
Nobody have an idea ?
05-20-2011 03:19 PM
Have you tried the SwitchAddlets update by itself? I used to see this some with older versions that base dependency packages (such as SwitchAddlets) needed to be installed first. Only after it is successfully installed will other device level packages install properly. (Although I haven't run into this issue myself with LMS 4.x).
05-23-2011 02:40 AM
Hello,
I tried to install SwitchAddlets package alone, but nothing happened.
I still have this error message :
The installation of device package(s) failed.
When I look into Event Log, I can see that the package has been correctly installed, but it is not !
When I do it again (Device Update), I still have SwitchAddlets in the list, very strange.
Look @ the joined screenshots.
05-23-2011 05:47 AM
Your last screenshot seem to indicate a file / directory ownership problem. All users (or at least "casuer" - the CiscoWorks built-in application user account) should have RWX rights of the psu_download directories and files.
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