07-10-2012 05:25 AM
Hi all,
30 days ago I've installed RME device packages (Consolidated_dev_pkgs_over_RME501) on LMS 4.0.1. Since then the system inventory collection fails with error "Timeout. Make sure that ICServer is running." System inventory polling is successfull.
ICServer is running normally. If I start an inventory collection manually, it also fails with the same error regardless of the switch type.
If I start a "Detailed device report" for any device, I get a "Server side error".
I already restarted the daemon manager as well as the server. The server runs with Windows 2K8 SP2.
Regards,
Kerstin
07-24-2012 05:28 AM
I have a similar problem.
I restarted the server, and I launched th inventory collection.
The job has collected the information from 18 devices. It´s still running but it doesn´t collect anything.
I have opened "ICserver.log" and I found:
Exception in thread "Thread-17" java.lang.NoSuchFieldError: hwVersion
at com.cisco.nm.xms.xdi.pkgs.LibInventory.EntityMibHelperMethods.mapSNMPValsToPort(EntityMibHelperMethods.java:2278)
at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatSwitch.ContainmentAGI_ENTITY_Mib.mapSNMPValToCompAttributesProcValsEntExtActiveProcessor(ContainmentAGI_ENTITY_Mib.java:529)
at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatSwitch.ContainmentAGI_ENTITY_Mib.populatingTheChassis(ContainmentAGI_ENTITY_Mib.java:284)
at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatSwitch.ContainmentAGI_ENTITY_Mib.g$eval(ContainmentAGI_ENTITY_Mib.java:136)
at com.cisco.nm.xms.xdi.ags.ContainmentAGI.g$eval(ContainmentAGI.java:21)
at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:687)
at java.lang.Thread.run(Thread.java:662)
I also opened "IC_server.log" and found:
[ mar jul 24 12:15:31 CEST 2012 ],INFO ,[Thread-17],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.
[ mar jul 24 12:15:31 CEST 2012 ],INFO ,[Thread-17],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.
07-25-2012 05:57 AM
Hi,
I resolved the problem by uninstalling all packages from the "Consolidated_dev_pkgs_over_RME501" and installed the old packages (we have a Legato backup every day).
The inventory collection now runs correctly. Device reports are also o.k.
Note: A restore of an earlier database backup doesn't solve the problem. I think that the device packages are not part of a database backup.
Best regards,
Kerstin
10-09-2012 05:09 AM
We have opened a case and the problem was relationed with a Known bug.
We have installed two patches and it works fine.
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