LMS 4.0.1 unable to collect VPN hw client configuration.

[andrea.meconi]

Hello.

I'm using LMS 4.0.1 and VPN hw client 3002 with software 4.7.2.L.

I'm not able to collect the first configuration and sync jobs end with these errors...

*** Device Details for vpn-balbi ***

Protocol ==> HTTPS

Selected Protocols with order ==> SSH,HTTPS,Telnet,TFTP

Execution Result:

RUNNING

CM0057 PRIMARY RUNNING Config fetch SUCCESS, archival failed for  vpn-balbi Cause: CM0210 Unable to generate processed config Action: Verify that  archive exists for device.

Any ideas?

Thanks.

Regards.

Andrea

[Vinod Arya]

I have seen some issues with VPN device with ciscoworks. We have one of the old Bug for this as well # CSCsa35538.

I would suggest to check a couple of things mentioned below:

> Please check there are no specila characters '<,''>' in the configuration file.

> Non UTF-8 characters are NOT visable through the WEB-Interface and hence i would again recommend to change the Port Forwarding Name to something normal like " application test", if there is some special characters as well, from Base groups-->web vpn.

Then retry the configuration fetch.

-Thanks

[andrea.meconi]

Many thanks for your help.

I'm checking the configuration file for some special characters without success.

Any ideas?

Regards.

Andrea