LMS 4.2.3 user tracking not see IP Phone

[fernandezj]

Hi,

I try to aquier IP Phone in User Tracking.

Phones are present but like pc (without other information...DN, user....)

the LMS version is 4.2.3

the CUCM version is 8.6

the CUCM is green on Topology..

if your are idea...

[AFROJ AHMAD]

Hi ,

do the SNMP WALK on the call manager with  the below OID :

1.3.6.1.2.1.17.4.3.1.1  >> Check if you are able to see any MAC Address there

If you don't see amy reply then you need to check if the IP Phones have been registered or not  with the call manager

1.3.6.1.4.1.9.9.156.1.1.2.1

I hope this wil help

Thanks

Afroz

[fernandezj]

Hi Afroj,

the OID (1.3.6.1.2.17.4.3.1.1) not walk

[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x.1.3.6.1.2.1.17.4.3.1.1

SNMPv2-SMI::mib-2.17.4.3.1.1 = No Such Object available on this agent at this OID

the OID (1.3.6.1.4.1.9.9.156.1.1.2.1) not walk

[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x 1.3.6.1.4.1.9.9.156.1.1.2.1

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1 = No Such Object available on this agent at this OID

and if tape the simply snmpwalk it's ok:

[srvlms/root-ade ~]#  snmpwalk -c iptread x.x.x.x

SNMPv2-MIB::sysDescr.0 = STRING: Linux release:2.6.18-194.26.1.el5PAE machine:i686

SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.9.1.1348

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (240048448) 27 days, 18:48:04.48

SNMPv2-MIB::sysContact.0 = STRING:

SNMPv2-MIB::sysName.0 = STRING: CCM-FR-SUR-PUB

SNMPv2-MIB::sysLocation.0 = STRING:

SNMPv2-MIB::sysServices.0 = INTEGER: 72

IF-MIB::ifNumber.0 = INTEGER: 3

IF-MIB::ifIndex.1 = INTEGER: 1

IF-MIB::ifIndex.2 = INTEGER: 2

IF-MIB::ifIndex.3 = INTEGER: 3

IF-MIB::ifDescr.1 = STRING: lo

IF-MIB::ifDescr.2 = STRING: eth0

IF-MIB::ifDescr.3 = STRING: sit0

IF-MIB::ifType.1 = INTEGER: softwareLoopback(24)

IF-MIB::ifType.2 = INTEGER: ethernetCsmacd(6)

IF-MIB::ifType.3 = INTEGER: tunnel(131)$

...

..

..

mumm strange

[fernandezj]

Hi for information,

I have other CUCM 6.1 on MCS 7835 and for this CallManager IPhone on user tracking are OK.....

[AFROJ AHMAD · Accepted solution]

Hi ,

Can you try the suggeted OID on the working CUCM and see if you are able to see the results