LMS 4.2.4 Threshold Settings and High Severity Faults

[Boon Keat Gan]

Hi,

I have implement the LMS 4.2.4 few months back. I tried to setup the unreachable alert when some switch is down. I understand that the new LMS do not have the feature and it only can send out alert when reach some threshold.

I tried to click on the Fault > Threshold Settings and getting the below error message.

Cannot retrieve the list of groups from the grouping service.

Please check the PTMClient.log file for more details.

I have attached the log files. Anyone know how can I resolve it? Really completely out of idea.

[Vinod Arya]

your server has CTM errors as following :

27 May 2014|15:09:37.137|ERROR|PTMClient_Log|Thread-53|PTMOGSInteractor|getThresholdGroupFilter|.|CTMRequestProcessor::handleRequest() : java.lang.NoSuchMethodException
27 May 2014|15:09:37.139|ERROR|PTMClient_Log|Thread-53|PtmThresholdAction|perform|.| Exception occurred while applying OGS filterCTMRequestProcessor::handleRequest() : java.lang.NoSuchMethodException
27 May 2014|15:09:37.139|ERROR|PTMClient_Log|Thread-53|PtmThresholdAction|perform|.|java.lang.Exception: CTMRequestProcessor::handleRequest() : java.lang.NoSuchMethodException
	at com.cisco.nm.trx.ptm.ui.PTMOGSInteractor.getThresholdGroupFilter(PTMOGSInteractor.java:314)

It may be a corrupt DFM DB which may lead you to re-initialize your DFM DB, procedure here.

Mostly such CTM errors are sometime due to some port clash or resource crunch, try to remove/disable any unwanted third part software, specially Antivirus and Active scan for sometime and reboot your server to see it goes away. 

[Boon Keat Gan]

Hi Vinod,

I have done few times of DB re-initialize but no luck. It is on Solaris VM platforms.

[Vinod Arya]

Has it worked ever? I have seen similar issues 3-4 times and unfortunately majority of them had software issues which were fixed only after re-install.

Which version of LMS are you using?

-Thanks

Vinod

[Boon Keat Gan]

Yes, it worked but the problem will come back again.

I am using LMS 4.2.4 Solaris. Can I convert it to Windows version?

[Vinod Arya]

Unfortunately there is no convert option from Solaris to Windows. Cross platform restore is supported only from Solaris/Window to Soft Appliance.

So a backup taken on Solaris won't restore on Windows machine and vice-versa.

Either we have to start afresh on windows or get the VM for LMS and install backup their.

-Thanks

Vinod

**Encourage Contributors. RATE Them.**

[Boon Keat Gan]

Hi Arya,

Thanks for the response. I only have the OVA supplied by Cisco and it is on Solaris platform. Is that mean if i can download the LMS windows installer, i can use back my copies on Windows?

[Vinod Arya · Accepted solution]

You can download Windows, Solaris or Linux versions of LMS 4.2 from here and use them in case you have all the Hardware available.

http://software.cisco.com/download/type.html?mdfid=284259296&softwareid=280775102

-Thanks

Vinod

**Encourage Contributors. RATE Them.**