LMS 4.2 Installation issue...

[Debudas123]

Hi,

  i have trying to install LMS 4.2 in Windows Server 2012 standerd edition, but at the time of installation it showing the error

** Cisco Prime LAN Management Solution 4.2 installer found that you are currently running Windows 2008 in 32 bit-mode, which is not a supported platform. Cisco Prime LAN Management Solution 4.2 supports Windows 2008 Standard and Enterprise Editions (64 bit) , and Windows 2008 R2 Standard and Enterprise Editions.

Refer to Cisco Prime LAN Management Solution 4.2 Installation Guide for more details on the supported platforms."

see the mentioned screenshots

so please suggest me what i will do ?

Thanks

Debu

[Debudas123]

Hi,

Any one please suggest me...

Thanks

Debu

[Debudas123]

PLEASE ANYBODY CAN HELP........... PLEASE

Thanks

Debu

[Debudas123]

Hi.

please no one is here to help me ??????????

Thanks

Debu

[Debudas123]

Please help me............

Thanks

Debu

[Debudas123]

strange.!!!!!!!!!!!!!

no one facing this problems ?

Thanks

Debu

[Leo Laohoo]

Debu,

The people who respond to your posts are VOLUNTEERS (including Cisco staff). 

They do not have any obligations to drop whatever more import things they are doing just to respond to other people's posts or threads. 

If you need immediate assistance, I'd recommend you create a TAC Case. 

[Steve Prescott]

See https://supportforums.cisco.com/thread/2198547

[Marvin Rhoads]

If you contact the TAC, they will most likely advise you to install the software onto a supported platform.

Windows Server 2012 is not supported at this time.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/ciscoworks_lan_management_solution/4-2/install/guide/install/prereq.html#wp1119955

[Vinod Arya]

May be a bitter experience, but unfortunately, CSC is a self-driven community by individual contribution. So there's no SLA for any response.

Most of the time, contributors are active and hence response's are there, but sometime there's delay. Any proactive support requires our customer's to contact TAC, as Marvin said, which works 24x7.

You problem will not be supported anywhere though, as the platform isn't tested and supported. Even somehow if you bypass and install, you may experience a chain of problems one after other in future. Which may always fetch same answer as solution to get it installed on Supported platfom.

-Thanks

Vinod