LMS R3.1 upgrade to LMS R3.2 error

[luisfernandomartinez]

Hi everyone,

My  mane is Luis and yesterday I did a migration form LMS R3.1 to LMS R3.2  on Windows. All the migration and installations seen to be ok. But now  when I tried to connect to the portal I got the login page, then I punt  the user name and user password, but I got this page please se the doc  file attached.

Do I did something wrong, or I need to do something else.

Regards,

Luis Martinez

[Joel Monge]

Hi Luis,

  First, make sure you are complying with steps 1 through 3 from this document.  If that looks good, then post the output of "pdshow" from DOS.

[luisfernandomartinez]

Hi Joel,

Thanks for your replay, Yes I comply with the steps 1 to 3. Moreover browsing with link in my favorites and history I could work on CS home page and on RME home page, I didn't try with Campus Manager or DFM home page, but I'm pretty sure that migth work too. It seem that the issue it's related with the LMS portal.

Attached you will find the output of the PDshow, any idea or help would be really wellcome.

Regards,

Luis,

[Joel Monge]

Luis,

  It looks like you have CSM and LMS installed on the same box.  This is not supported and is likely to be causing these issues and can cause other ones in the future.  You need to un-install both, and install LMS 3.2 fresh on this server and then restore from a known good backup.

[luisfernandomartinez]

Hi Joel,

Indeed I had installed on the same server LMS and CSM, but that was before I did the upgrade and it was working fine, nevermind right now I uninstalled the CSM and now my LMS portal It's working, but i had a license server issue. It seems that my license server it's donw, looking on process i notice that the license server it's administrative showdonw, I tried to restart the server but I couldn't.

What can I do, I don't like to do a fresh installation of LSM, any ideas? look my license.log and licenseserver.log files

Thanks a lot for your help.

Luis,

[Joel Monge]

Hi Luis,

  Yes, this is what happens when you are running in unsupported "territory".  Things can work at any point in time, and things can break at any point in time.  Right now, it seems you have a missing/corrupted NMSROOT\MDC\bin\flexfeatures.dll (or permissions are incorrect) causing the license daemon issues:

Exception in thread "main" java.lang.UnsatisfiedLinkError: no flexfeatures in java.library.path

  If you have flexfeatures.dll.orig and flexwrappers.dll.orig under NMSROOT\MDC\bin you could issue these commands from DOS to try and fix this:

Copy flexfeatures.dll.orig flexfeatures.dll
Copy flexwrappers.dll.orig flexwrappers.dll

  You need to be under NMSROOT\MDC\bin to run these in DOS.  Then restart daemons.

  However, you need to re-install LMS properly or you can continue to have further issues down the road.  It is best to start correctly than trying to patch things up and then run into more issues later.  When you re-install, make absolutely sure these suggestions are followed to avoid any problems such as corrupted files.  Once you have a stable installation, you can restore from a good backup.