LMS4.1 Failing to start

[Alun Morley]

We had a 'stuck device' on LMS - showed as offline, no reference to device anywhere else - so rebooted the server. This was done after stopping daemon manager.

When it booted back up, 3 of the processes are showing as administratively shut down:

CTMLrmServer, DataPurge and DFCTMStartup. Trying to start these results in them stopping almost immedialtey.

Can anyone shed any light?

output from PDshow brief below

Process              State                                     Pid
  *******               *****                                     ***
  RMEDbEngine           Program started - No mgt msgs received    15846
  ANIDbEngine           Program started - No mgt msgs received    15889
  ESS                   Program started - No mgt msgs received    15918
  EssMonitor            Running normally                          15952
  EventFramework        Program started - No mgt msgs received    15964
  MACUHIC               Running normally                          15965
  UTLITE                Running normally                          15966
  SyslogCollector       Running normally                          15968
  IpmDbEngine           Program started - No mgt msgs received    15969
  UPMDbEngine           Program started - No mgt msgs received    16129
  UPMDbMonitor          Running normally                          16162
  DFMLogServer          Program started - No mgt msgs received    16164
  DFMCTMStartup         Administrator has shut down this server   0
  FHPurgeTask           Transient terminated                      0
  DfmBroker             Running normally                          16166
  DfmServer             Running normally                          16258
  DfmServer1            Running normally                          16259
  FHDbEngine            Program started - No mgt msgs received    16260
  INVDbEngine           Program started - No mgt msgs received    16502
  PMServer              Running normally                          16545
  EPMDbEngine           Program started - No mgt msgs received    16574
  EPMServer             Running normally                          16650
  AdapterServer         Program started - No mgt msgs received    16723
  AdapterServer1        Program started - No mgt msgs received    16724
  FHServer              Running normally                          16725
  DFMMultiProcLogger    Program started - No mgt msgs received    16726
  CSDiscovery           Transient terminated                      0
  DCRDevicePoll         Transient terminated                      0
  CSRegistryServer      Running normally                          16728
  Tomcat                Program started - No mgt msgs received    16730
  TomcatMonitor         Running normally                          16952
  Apache                Running normally                          17647
  LicenseServer         Program started - No mgt msgs received    17648
  FDRewinder            Never started                             0
  NameServer            Program started - No mgt msgs received    17649
  NameServiceMonitor    Running normally                          17730
  EDS                   Running normally                          17772
  CmfDbEngine           Program started - No mgt msgs received    17944
  CmfDbMonitor          Running normally                          17977
  DCRServer             Running normally                          17981
  CMFOGSServer          Program started - No mgt msgs received    18041
  TISServer             Program started - No mgt msgs received    18042
  DFMOGSServer          Program started - No mgt msgs received    18100
  NOSServer             Running normally                          18185
  PTMServer             Running normally                          18186
  InventoryCollector    Running normally                          18189
  Interactor            Program started - No mgt msgs received    18312
  InventoryCollector1   Program started - No mgt msgs received    18313
  Interactor1           Program started - No mgt msgs received    18413
  UPMProcess            Running normally                          18414
  IPMOGSServer          Program started - No mgt msgs received    18415
  ANIServer             Running with busy flag set                18416
  UTMajorAcquisition    Never started                             0
  WlseUHIC              Running normally                          18563
  UTManager             Running normally                          18564
  VNMServer             Program started - No mgt msgs received    18565
  EssentialsDM          Running normally                          18567
  ICServer              Running normally                          18689
  EnergyWise            Running normally                          18788
  ConfigMgmtServer      Running normally                          18789
  PMCOGSServer          Program started - No mgt msgs received    18790
  ConfigUtilityService  Running normally                          18791
  EDS-GCF               Running normally                          18792
  jrm                   Running normally                          18793
  DataPurge             Administrator has shut down this server   0
  IPMProcess            Program started - No mgt msgs received    19262
  CTMJrmServer          Administrator has shut down this server   0
  ChangeAudit           Never started                             0
  SyslogAnalyzer        Never started                             0
  1816                  Never started                             0
  1815                  Never started                             0
  1814                  Never started                             0
  diskWatcher           Running normally                          20334

[AFROJ AHMAD]

Hi ,

Try these steps  , hope it will help:

 
1. Stop the daemon manager by issuing the following command: > net stop
crmdmgtd
 
2. Go to Start > Settings > Control Panel > Administrative Tools > Services.
 
3. Change the Windows services so that only the following CiscoWorks
services are set to Automatic, the rest must be set to Manual:   ( THESE are the correct settings, if it is already correct then Ignore it)
 - CW Daemon Manager Automatic
 - CWCS rsh/rcp service Automatic
 - CWCS syslog service Automatic
 - CWCS tftp service Automatic
 
4. Please, reboot the server.
 
5. As the Daemon Manager Service is set to "Automatic", it will start after
the reboot. Please, wait for about 10 minutes before logging into the LMS,
in order to wait for all the processes to come up properly. Please, log into
the application and let me know if the issue is still present.
 
If not working fine try the following:
 
1. Open a command line in the CiscoWorks server.
 
2. Go to the following path:
NMSROOT#\Program Files\CSCOpx\setup\support
 
3. In this path, please type as follows:
resetCasuser.exe
 
4. Then, the next will be displayed:
 
Please select the following option to proceed.
==============================================
1. Randomly generate casuser password.
2. Enter casuser password.
3. Exit.
==============================================
Please enter a valid option:
 
5. Choose option 1.
 
*** Remember to restart Daemon Manager after this:
NMSROOT# net stop crmdmgtd
NMSROOT# net start crmdmgtd
 
After this please reboot the server, wait for 10 min before login to LMS
again , and make sure that you are logged in as Administrator when doing
these procedures.

Thanks-

Afroz

***Ratings Encourages Contributors ***

[Alun Morley]

Thankyou Afroj.

Missed an important point out - Its running on a VM - not Windows.

EDIT:

Log info showing a log4j error.

log4j:ERROR Could not connect to remote log4j server at [localhost]. We will try again later. java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366) at java.net.Socket.connect(Socket.java:529) at java.net.Socket.connect(Socket.java:478) at java.net.Socket.(Socket.java:375) at java.net.Socket.(Socket.java:218) at org.apache.log4j.net.SocketAppender.connect(SocketAppender.java:203) at org.apache.log4j.net.SocketAppender.activateOptions(SocketAppender.java:160) at org.apache.log4j.config.PropertySetter.activate(PropertySetter.java:256) at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.java:132) at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.java:96) at org.apache.log4j.PropertyConfigurator.parseAppender(PropertyConfigurator.java:654) at org.apache.log4j.PropertyConfigurator.parseCategory(PropertyConfigurator.java:612) at org.apache.log4j.PropertyConfigurator.parseCatsAndRenderers(PropertyConfigurator.java:533) at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:417) at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:441) at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionConverter.java:470) at org.apache.log4j.LogManager.(LogManager.java:122) at org.apache.log4j.Category.getInstance(Category.java:519) at com.cisco.nm.xms.ctm.registry.CTMRegistryStarter.(CTMRegistryStarter.java:15)

Cheers

Alun