MATLAB1 service is down and an attempt will be made to automatically restart the service - After install PI 3.1.5 Maintenance Release

[Peter Setaffy]

Dear all

After installation PI_3_1_5-1.0.44.ubf - PI 3.1.5 Maintenance Release. to Cisco Prime Infrastructure 3.1 Virtual Appliance image i have Major alarm on my Cisco Prime infrastructure and some modules are not working.I was tried restart this machine but without a change.

Some more info from CLI:

NET-Prime/admin# ncs status
Health Monitor Server is running. ( [Role] Primary [State] HA not Configured )
Database server is running
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
NMS Server is running.
Plug and Play Gateway is running.
SAM Daemon is running ...
DA Daemon is running ...

NET-Prime/admin# show version

Cisco Application Deployment Engine OS Release: 3.1
ADE-OS Build Version: 3.1.0.001
ADE-OS System Architecture: x86_64

Copyright (c) 2009-2016 by Cisco Systems, Inc.
All rights reserved.
Hostname: NET-Prime

Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 3.1.0
Build : 3.1.0.0.132
Critical Fixes:
PI 3.1.5 Maintenance Release ( 5.0.0 )
Device Support:
Prime Infrastructure 3.1 Device Pack 7 ( 7.0 )

From Web:

Component: Health Monitor, Server: Primary, Type: Process, Service:
Prime Infrastructure, When: Startup, State: Stand Alone, Result:
Warning, MSG: MATLAB1 service is down and an attempt will be made to
automatically restart the service

Can you please help me how can i do rollback or resolve this Major error? I didn't backup this system.

Thank you

Peter

[marce1000]

 - Is it a 'Major error' in  the sense, that can you check wether your prime server seems functional or not (w.r.t before the upgrade (for instance))

M.

[Marvin Rhoads]

You should open a TAC case.

The release notes mention that 3.1.5 cannot be rolled back and they also strongly advise making a backup prior to installation for that reason among others.