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Network Intermittent Issue

arash brar
Level 1
Level 1

We have a branch site where employees are experiencing network Intermittent issue from over a week now. They are not able to access any website when issue arrives, where browser displays "Page can not be displayed" error. We have raised ticket with ISP and troubleshooted with them and looks like there is no issue from their side.I am constantly pinging one of the test desktop placed in branch using IPERF3 and I found out one way packet drop. I have applied traffic shaping at interface, Also, packets drops are severe while pinging from branch side and when I increase saturation at the link.

Sometimes I have experienced latency delays too, but generally everything seems fine.

* Switch to router interface is 1 gig

* Router WAN link is 100 mbps

 

# Interfaces are shown below:

 

-Primary#sh int gig 0/1
giga-eth 0/1 is UP, line protocol is UP
Description: CL MPLS Circuit ID 
Hardware address is ****************
Ip address is **********, netmask is 255.255.255.252
IP MTU is 1500 bytes
BW is 50000 Kbit
RJ-45 Shielded
100Mb/s, full-duplex
ARP type: ARPA; ARP timeout is 20 minutes
Last clearing of "show interface" counters: 15:21:37
5 minute input rate 4915632 bits/sec, 768 packets/sec
5 minute output rate 1643560 bits/sec, 676 packets/sec
Queueing method
Configured Queueing Method: fifo
Effective Queueing Method: weighted fair
Output queue: 0/130/1584/128/764 (size/highest/max total/threshold/drops)
Conversations 0/6/256 (active/max active/max total)
Available Bandwidth 7500 kilobits/sec
Priority Queue-limit 256 packets
Interface Shaper: 50000/64000/64000 (rate/budget/max budget)
6250 bytes added to budget every 1 ms
packet stats: 8728541/0/764/15613 (packets sent/waiting/dropped/delayed)
9335326 packets input, 4795257615 bytes
9335326 unicasts, 0 broadcasts, 0 multicasts input
0 unknown protocol, 0 symbol errors, 0 discards
0 input errors, 0 runts, 0 giants
0 no buffer, 0 overruns, 0 internal receive errors
0 alignment errors, 0 crc errors
8728541 packets output, 1995563304 bytes
8721718 unicasts, 5746 broadcasts, 1841 multicasts output
0 output errors, 0 deferred, 0 discards
0 single, 0 multiple, 0 late collisions
0 excessive collisions, 0 underruns
0 internal transmit errors, 0 carrier sense errors
0 resets, 0 throttles

 

 

 

#sh int gig 0/2
giga-eth 0/2 is UP, line protocol is UP
Hardware address is **********
Running 802.1Q Encapsulation
BW is 1000000 Kbit
RJ-45 Shielded
1Gb/s, full-duplex
Last clearing of "show interface" counters: 15:22:54
5 minute input rate 1757232 bits/sec, 713 packets/sec
5 minute output rate 5032544 bits/sec, 792 packets/sec
Queueing method: fifo
Output queue: 0/256/0 (size/max total/drops)
Interface Shaper: NOT ENABLED
8905894 packets input, 2047701539 bytes
8833621 unicasts, 62438 broadcasts, 9836 multicasts input
0 unknown protocol, 0 symbol errors, 0 discards
0 input errors, 0 runts, 0 giants
0 no buffer, 0 overruns, 0 internal receive errors
0 alignment errors, 0 crc errors
9474774 packets output, 4874784449 bytes
9422853 unicasts, 23267 broadcasts, 28654 multicasts output
0 output errors, 0 deferred, 0 discards
0 single, 0 multiple, 0 late collisions
0 excessive collisions, 0 underruns
0 internal transmit errors, 0 carrier sense errors
0 resets, 0 throttles

 

Please look into it.

 

 

 

4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

what is this device(model) , can you post show version and show license to have look.

 

BB

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How to Ask The Cisco Community for Help

It's an Adtran 4430

TownCenter-Primary#show ver
ADTRAN, Inc. OS version R13.1.0
Mainline Version: ENM.17.52
P4 Changelist: 644184
Checksum: C90F4113
Built on: Tue Jul 25 11:57:17 2017
Boot ROM version 17.04.01.00
Checksum: 70EF
Built on: Wed Dec 10 09:35:38 2008
Compatibility Version: 0
Copyright (c) 1999-2017, ADTRAN, Inc.
Platform: NetVanta 4430, part number 1700630E1
Serial number LBADTN1549AD069
Flash: 33554432 bytes DRAM: 268435455 bytes

TownCenter-Primary uptime is 6 weeks, 4 days, 19 hours, 7 minutes, 29 seconds

System returned to ROM by Hard Reset
Current system image file is "NV4430A-R13-1-0.biz"
Primary boot system image file is "NV4430A-R13-1-0.biz"
Backup boot system image file is "9700630-2r100906.biz"
Primary system configuration file is "startup-config"

If iam not reading wrong here, this is not cisco device ? and you need to post this to respective vendor forum ?

 

BB

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How to Ask The Cisco Community for Help

We have Cisco equipment everywhere except for few old sites, Configuration is same for this site and other sites where we are using ISR 4431.