Option to Manage Thresholds in DFM not available

[dionjiles]

Hi I'm running DFM 3.2.0 and when I tried to expand the tab to manage threshold on interfaces nothing is there.

I tried rebooting the server to see if it fixes the problem no luck.

I am able to expand Device type groups and make changes, not for the DFM or User defined group.

I was able to last week though.

[Joe Clarke]

You should have seen output from brcontrol in the DOS window from which you ran it.  What was that output?

[dionjiles]

Here is the screenshot of the output.

Not sure on how to interpret what I'm seeing.

[Joe Clarke]

What is the output of:

NMSROOT/bin/perl NMSROOT/bin/resolver.pl pmplwnet1800.corp.citistreet.org

[dionjiles]

See attached.

[Joe Clarke]

Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log.

[dionjiles]

Please see attached.

[Joe Clarke]

It looks like something may be wrong with your DFM repository files.  Try shutting down Daemon Manager, then delete NMSROOT/objects/smarts/local/repos/icf/DFM.rps and DFM1.rps.  Then restart Daemon Manager, and see if you can modify threshold settings.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

[dionjiles]

Thanks for the advice....I performed the following steps and even rebooted did not fix my issue.

[Joe Clarke]

You could try a full reinit of the DFM databases, but that would cause all of your DFM customizations to be lost.  The instructions can be found at https://supportforums.cisco.com/docs/DOC-8796 .  However, it might be better to open a TAC service request so real-time debugging can be done.

[dionjiles]

Hi thanks for your help....

I tried the reinit of the database several times,......I will open

a TAC case.

-Dion

On Apr 14, 2010, at 10:39 PM, "jclarke"