PI2.2 device syncing forever, cant delete

[STEFFEN NEUSER]

Hi,

there is an unresolveable deadlock with new discovered devices stuck in syncing state, see attached screenshot.
After try to delete them, "Cant delete ..., check ifm_inventory.log for details" will return. So we did:
1. rebooted NCS, because lots of "Cache status: false." found in ifm_inventory.log => no improvement
2. starting with a fresh installation, the problem reoccours. Just a little bit more devices get to a final Managed state.

Discovery thread setting kept to standard. All devices in Syncing forever state are supported: 3560, 3750, 4500, 4510
Only one special circumstance:
This customer is not allowed for cli-access (SSH,Telnet) to the devices, so we need to settle for SNMP access only.
What can we do?

Steffen

[Dan Jacobson]

We have cli access, is there a way to remove these using the cli?

[STEFFEN NEUSER]

Maybe missing CLI access is the point for this dead lock. Just my guess.

But we will know this not before in 3 month because of a organisational migration of admistartion domains at this custemer. But the oragistaion we are dealing with wants to know about its future equipment with Prime Infrastructure now.