Prime 3.1 - Partial Collection Failure For 4500x and 4500

[ithq783ds3]

Hello i need your help

i have " Partial Collection Failure" in last inventory Collections status for 4500x VSS and for 4500 WS-C4506  with Prime 3.1 last patches  already installed 

PI 3.1.7 Update 03

3.0.0

PI 3.1.7 Maintenance Release

7.0.0

thanks 

[marce1000]

 - Hoover over the 'i' icon and also post the reason for the failure.

M.

[ithq783ds3]

Hello @marce1000

look at attached file 

Thanks

[ithq783ds3]

Any suggestion ?

[Thomas Schmitt]

Hi,

you can set logging to debug level, start inventory collection and then check in inventory and ifm logs. In most cases you can't be sure where error logs gor a particular issue are stored, so login via CLI, go to /opt/CSCOlumos/logs, copy last logs to new folder and then grab for device name, ip, error message and so on

you can also debug on your device, what prime tries to do - may be you can see there a hint

[varusrin]

Its a known issue, Bug ID : CSCve93317 

The bug is fixed in DP14.

You can go for DP16 to fix the issue.

Refer below link for more information,

https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/prime/infrastructure/3-1/release/notes/pi31-device-pack-readme.pdf