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Prime Infrastructure 3 Client Tracking failed

a.klingenberg
Level 1
Level 1

Hi,

Software: Prime Infrastructure 3.3 / 3.4

 

which settings have to be enabled to get the client device tracking (Monitor --> Clients and users) for wired users working?

We have a wide range of 2950/2960s,x,3850 switches in full managed status but only a few with visible clients.

 

Thanks for your support.

 

Best regards

1 Reply 1

jaa3rd
Level 1
Level 1

Are you using SNMP v3?

 

If so, and your switches support snmp contexts then use the following:

snmp-server group  <group_name>   v3   auth/priv   context vlan- match prefix

 

You can tell if your switch supports snmp contexts with the sh snmp context command

After you adjust your configs resync and run a wired client status job from prime.

 

I just went through all this 2 weeks ago for our environment