11-20-2014 07:09 AM
Hi
I have a Windows 2008 R2 Server with LMS 4.2.4 and I'm trying to upgrade it to the new Cisco Prime LMS 4.2.5.
When I execute the Cisco Prime LMS 4.2.5 Windows Setup, after a few seconds a window pop up and shows an error:
>SetupNew\setup.cpp (143)
PAPP;
PVENDOR;
PGUID;
$
@Windows Vista Service Pack 0 (7600)
IE Version: 9.0.8112.16421
And it doesnt let me install the new patch.
I have reinitialize the dfmEpm database and it's the same.
I would appriciate your help!!
Thank you very much
Sincerely,
Laurent
Solved! Go to Solution.
11-20-2014 10:37 PM
Hi ,
open the services.msc window ,change the startup type for "ciscoworks daemon manager"
from AUTOMATIC to MANAUL
now reboot the server.
-start the Installation.
-once Installation is finished , open the services.msc window and change the startup type back to "Automatic"
Hope it will help
Thanks-
Afroz
****Ratings Encourages Contributors ****
11-20-2014 08:13 AM
Hi Laurent,
Stop the LMS services (net stop crmdmgtd)
Open the "Task Manager" , check if any of the Cisco works services running , like dbsrv ,sm_server etc..
if yes , maunally kill it and
start the Installation again
Thanks-
Afroz
***Ratings Encourages Contributors ****
11-20-2014 08:42 AM
Hi Afroz,
When stop the LMS services , i don't have any Cisco Works services running.
thanks
11-20-2014 10:37 PM
Hi ,
open the services.msc window ,change the startup type for "ciscoworks daemon manager"
from AUTOMATIC to MANAUL
now reboot the server.
-start the Installation.
-once Installation is finished , open the services.msc window and change the startup type back to "Automatic"
Hope it will help
Thanks-
Afroz
****Ratings Encourages Contributors ****
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide