Problem with Cisco 2960-XR

[hbechtold]

Hello Community,

I recently got a Cisco 2960-XR for cheap and it worked fine. I created the User here. After that I updated it since there was an really old Version on it which didnt have and Features.  Since then it doesnt really display the things on the top correctly as you can see in the picture. But the user still worked
I now changed my switch to another Network.  
Now have a Problem with the User I created which worked fine before I changed my Network. Now I cant sign in with it. I deleted it and recreated it but still no luck. 
why does this Happen or did the update I did Not install correctly?

Would really appreciate any help here.

[Leo Laohoo]

Because the "IOS upgrade" was done by "copying-the-BIN-file-only" and this means the HTML files were not updated.

[hbechtold]

Oh ok. Can I just do the html files now?

[Leo Laohoo]

Download the TAR file and then use the following command to "properly" upgrade the IOS: 

archive download-sw tftp://<TFTP_IP_ADDRESS>/FILENAME.tar

Alternatively, if the TAR file is in a USB flash drive and the switch can see the flash drive, try: 

archive download-sw usbflash0:FILENAME.tar

[hbechtold]

Now After 30 Minutes of waiting I only get this Page. In the technical Support section I can see that it is Running in the old Version but I can also see that the new one was uploaded to the switch

[Leo Laohoo]

Try and use Pale Moon browser.

[hbechtold]

With the Pale Moon Browser I can see everything now. But the Users I create still dont work.

[Jens Albrecht]

As mentioned by Leo the IOS version has to match the version of the HTML files and this is obviously still not the case.

So check the "show boot" output to make sure that the boot variable points to the new IOS version:

#show boot
BOOT path-list      : flash:/c2960x-universalk9-mz.152-7.E12/c2960x-universalk9-mz.152-7.E12.bin
...

Then powercycle the switch to load the new version and you should be ready to go.

BTW, do you have a console cable to connect to the switch using a terminal program like Putty?
This would be helpful in case of any further problems.

HTH!

[hbechtold]

It is in the newest Version. After I powercycled the Switch there is still the Same Problem with the User. Over the Pale Moon Browser as Leo suggested it Displays everything correctly. 
no I dont have a Console cable.

[Jens Albrecht]

Interesting, I can use various browsers to access the GUI e.g. Firefox, Chrome and even Edge just work fine for me.

Also no problems to create a new user via the GUI and then log in with this new user to my 2960cx running the same IOS version.

Do you create the new user with Privilege 15?
The default value of "0" does not work and needs to be changed.

You can also create new users via the CLI available under SERVICES. As mentioned before the user must have privilege level 15 to get admin rights.
Select "Configure" and enter the command "username testuser privilege 15 secret MyPa$$w0rd", then click "Run Command":

You should get a confirmation message telling you "Command executed successfully".
Then try to log in with this new user.

HTH!

[hbechtold]

I had it at 15. 

even after I created it with the command it doesnt work.

[Jens Albrecht]

This means that you configured additional features like AAA because by default all users with privilege 15 can do exactly the same.