06-05-2013 12:03 AM
After the upgrade of the LMS we have the situation that all our deviced are visible in the subnet groups but not in "all devices".
When I want to launch an inventory collection the following message is displayed:
"ICSU0025: Problem with JRM. The JRM server may not be running. Check ICServerUI.log for more details. See the user guide Administration of CiscoWorks LMS for the log file location."
When I do a Discovery, the deviced are being discovered but they are unreachable.
And all the host names are changed into their IP addresses.
I can't seem to find the problem. Even after roaming the forum here.
I'm not able to pinpoint the exact cause of the problems...
Any ideas?
regards,
W
06-05-2013 09:27 PM
Please have a look,
Please open a case with our TAC
06-06-2013 01:03 AM
Please share the output of NMSROOT\bin\pdshow from your server. It should tell if the process is really working or not.
-Thanks
06-07-2013 12:10 AM
Already did that, and JRM is running normally:
Process=JRM
State= Running normally
Process CTMJrmServer
State= Running normally
Has ANIServer something to do with this?
Process= ANIServer
Sate= Running with busy flag set
don't know why it says with busy flag set
regards
Tom
06-07-2013 12:56 AM
That is a healthy normal state for ANIServer. I checked some similar cases and it seems most of them were transient and got resolved once daemon was reatarted.
I would suggest to follow this procedure once additionally :
> Stop Daemon manager
> Regenerate SSL certificate
> Do a transaction log for RME DB
> Start the daemon
For 2nd and 3rd check my this post for process :
https://supportforums.cisco.com/message/3597059#3597059
If this is Solaris/linux, for transaction log, check this link (under Recovering From a Server Crash).
-Thanks
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: