Problems after upgrading LMS from 4.1 to 4.2.3

[WildCard81]

After the upgrade of the LMS we have the situation that all our deviced are visible in the subnet groups but not in "all devices".

When I want to launch an inventory collection the following message is displayed:

"ICSU0025: Problem with JRM. The JRM server may not be running. Check ICServerUI.log for more details. See the user guide Administration of CiscoWorks LMS for the log file location."

When I do a Discovery, the deviced are being discovered but they are unreachable.

And all the host names are changed into their IP addresses.

I can't seem to find the problem. Even after roaming the forum here.

I'm not able to pinpoint the exact cause of the problems...

Any ideas?

regards,

W

[Saurav Lodh]

Please have a look,

Please open a case with our TAC

[Vinod Arya]

Please share the output of NMSROOT\bin\pdshow from your server. It should tell if the process is really working or not.

-Thanks

[WildCard81]

Already did that, and JRM is running normally:

Process=JRM

State= Running normally

Process CTMJrmServer

State= Running normally

Has ANIServer something to do with this?

Process= ANIServer

Sate= Running with busy flag set

don't know why it says with busy flag set

regards

Tom

[Vinod Arya]

That is a healthy normal state for ANIServer. I checked some similar cases and it seems most of them were transient and got resolved once daemon was reatarted.

I would suggest to follow this procedure once additionally :

> Stop Daemon manager

> Regenerate SSL certificate

> Do a transaction log for RME DB

> Start the daemon

For 2nd and 3rd check my this post for process :

https://supportforums.cisco.com/message/3597059#3597059

If this is Solaris/linux, for transaction log, check this link (under Recovering From a Server Crash).

-Thanks