Solved: Re: RME Device Collection failure/UserTracking Hostname

jeffreydorn · ‎12-29-2009

A couple of months ago I upgraded our 2 old 6500 to a pair of 6509 running as a Virtual Switching System. Now I am having 2 problems that I hope are related. The first problem is that RME fails when it tries to do an inventory. The message I get is: "Failed (Device Collection Failed. Device side issue)."

I'm not sure what this means. All my credentials are correct, and this seems to be the only thing failing.

The next problem I'm having is since I upgraded to the 6509 VSS, User Tracking no longer pulls the device hostname from DNS. User tracking still works with MAC & IP address, just not with the hostname anymore.

Any ideas?

Thanks

Joe Clarke · ‎01-13-2010

Go to RME > Devices > Device Management > RME Devices, and edit the device attributes for this device. Do an inline edit, and change the SNMP timeout to 10 seconds. Save your changes, then apply them on the previous screen. Inventory collection should then work.

View solution in original post

Joe Clarke · ‎12-29-2009

These are two very different issues. I will address the RME problem in this thread. Start a new thread for the Campus Manager problem.

What version of RME do you have? What version of code is running on the VSS? Post the IC_Server.log after running an inventory collection job for this VSS.

jeffreydorn · ‎12-30-2009

RME 4.2.0

IOS Version 12.2(33)SXI

[ Tue Dec 29 20:26:51 CST 2009 ],WARN ,[Thread-22],com.cisco.nm.rmeng.util.logger.XDILogger,67,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatSwitch.ContainmentAGI_ENTITY_Mib,g$eval,140,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatSwitch:ContainmentAGI_ENTITY_Mib:g$eval:populating ContainmentAG failed for Entity's AGI, falling back to Cisco-STACK-Mib AGI...

[ Tue Dec 29 20:26:51 CST 2009 ],ERROR,[Thread-22],com.cisco.nm.rmeng.util.logger.XDILogger,57,com.cisco.nm.xms.xdi.SdiEngine,initAndEvalAGIs,385,rp Software (s72033_rp-IPSERVICESK9_WAN-M)

[ Tue Dec 29 20:28:40 CST 2009 ],ERROR,[Thread-22],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,721,Exception for device 172.21.90.1 is

java.lang.reflect.InvocationTargetException

at sun.reflect.GeneratedMethodAccessor10.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:585)

at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:711)

at java.lang.Thread.run(Thread.java:595)

Caused by: java.lang.NumberFormatException: rp Software (s72033_rp-IPSERVICESK9_WAN-M)

at com.cisco.nm.xms.xdi.pkgs.LibInventory.CiscoVersionString.parseVersionString(CiscoVersionString.java:154)

at com.cisco.nm.xms.xdi.pkgs.LibInventory.CiscoVersionString.(CiscoVersionString.java:86)

at com.cisco.nm.xms.xdi.pkgs.LibInventory.ImageAGI_CISCO_ENHANCED_IMAGE_HelperMethods.compareVersions(ImageAGI_CISCO_ENHANCED_IMAGE_HelperMethods.java:139)

at com.cisco.nm.xms.xdi.pkgs.LibInventory.ImageAGI_CISCO_ENHANCED_IMAGE_HelperMethods.iosVersionCheck(ImageAGI_CISCO_ENHANCED_IMAGE_HelperMethods.java:201)

at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatSwitch.ContainmentAGI_ENTITY_Mib.g$eval(ContainmentAGI_ENTITY_Mib.java:147)

at com.cisco.nm.xms.xdi.ags.ContainmentAGI.g$eval(ContainmentAGI.java:21)

at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)

at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)

at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)

at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:531)

... 1 more

[ Tue Dec 29 20:28:40 CST 2009 ],ERROR,[Thread-22],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,769,Unknown Exception

java.lang.NumberFormatException: rp Software (s72033_rp-IPSERVICESK9_WAN-M)