RME doesn't archive a device config

[ikormendi]

Dear all,

I have a problem with my CiscoWorks RME Application. The RME (v4.0.6, I updated the RME device packages, MDF version from v1.23 to 1.46) cannot archive a (1!) device config. (The other about 250 devices work fine.)

This device is a: Catalyst 4500 L3 Switch Software (cat4500-IPBASEK9-M), Version 12.2(53)SG2

Ssh from the nms server into the device work, I tested it from CLI.

There are some line form the log:

[ Fri Jun 03  09:34:34 CEST 2011 ],INFO ,[Thread-764],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshProtocols,965,Inside getsshprotocols with time out : 36000
[ Fri Jun 03  09:34:34 CEST 2011 ],FATAL,[Thread-764],com.cisco.nm.xms.xdi.pkgs.LibDcma.persistor.CliOperator,<init>,148,Failed to get CmdSvc from DeviceContext....
[ Fri Jun 03  09:34:34 CEST 2011 ],FATAL,[Thread-764],com.cisco.nm.xms.xdi.pkgs.LibDcma.persistor.CliOperator,<init>,149,Could not detect protocols running on the devicejava.lang.Exception: Could not detect protocols running on the device

I deleted this device from the Common Services Repository and add again, it didn't help.

I have searched in the Support Community already but I haven't found anything about this topic.

Thanks,

Istvan

[Gaganjeet Chug]

Hi,

Kindly share the Device Credentials report for this problematic device to troubleshoot this issue.

Also,kindly let me know if you have configured TACACS on the device.

Thanks,

Gaganjeet

[Jelena Mitrovic]

Hello,

My customers are having problem with netconfig job which fails for one device.

We can SSH to device from putty so credentiales should be ok.

We have tacacs configured on device.

Here is the output from log file:

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1537,Inside RMEDeviceContext's getCmdSvc ....

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1547,Protocol and Platforms passed = SSH , RMEIOS

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1571,Iam inside ssh ....

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1573,Initial time_out : 0

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1583,Computed time_out : 36

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1599,After computing time_out : 36

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshCmdSvc,1637,inside getSshCmdSvc with timeout : 36000

[ Wed Jul 24  14:21:54 CEST 2013 ],INFO ,[Thread-10],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshProtocols,1743,Inside getsshprotocols with time out : 36000

[ Wed Jul 24  14:22:22 CEST 2013 ],FATAL,[Thread-10],com.cisco.nm.xms.xdi.pkgs.LibDcma.persistor.CliOperator,,156,Failed to get CmdSvc from DeviceContext....

[ Wed Jul 24  14:22:22 CEST 2013 ],FATAL,[Thread-10],com.cisco.nm.xms.xdi.pkgs.LibDcma.persistor.CliOperator,,157,

Could not detect SSH protocols running on the device

java.lang.Exception:

Could not detect SSH protocols running on the device

Any help in finding solution for these problem will be very appreciated.

Regards,

Jelena