Somebody please help with cisco prime lms4.1 Archive Management

[Artem Popov]

I'm trying to run job ArchiveMgmt but its failes with status (Partially Successful) I am added screenshots to this message. I've done debugg on lms archivemgmt and added it too. Please help me i don't know how to solve this problem.

[ngoldwat]

Hi,

Is this a new condidtion or existing?  Has it ever worked?  A (small, filtered) packet capture may be useful along with the type of devices being monitored. 

It looks like your default credentials are missing. Note: You may want to also verify that there are not special characters used that are unable to be read by LMS.

[ Fri Sep 07  12:25:07 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.rmeng.util.rmedaa.RMERepository,getAttr,181, Error getting value for: 10.8.0.41|PRIMARY_ENABLE_USERNAME from system. Returning null

You should also verify your DNS configuration.

[ Fri Sep 07  12:25:07 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.rmeng.util.rmedaa.RMERepository,getAttr,181, Error getting value for: 10.8.0.41|NMS_SERVER_ADDRESS from system. Returning null

However I'm not sure about the below.  [com/cisco/nm/xms/xdi/pkgs/SharedDcmaIOS/analyzer/IOSConfigletRules.ser]

If the above ideas do not resolve the issue then opening a TAC case is probably the best next step as the below may be database or permissions related.

[ Fri Sep 07  12:24:58 MSD 2012 ],ERROR,[Thread-118],com.cisco.nm.xms.xdi.pkgs.SharedDcmaIOS.analyzer.IOSConfigletRules,loadRules,42,Could not locate configlet rule file : com/cisco/nm/xms/xdi/pkgs/SharedDcmaIOS/analyzer/IOSConfigletRules.ser

[ Fri Sep 07  12:24:58 MSD 2012 ],ERROR,[Thread-118],com.cisco.nm.rmeng.dcma.configmanager.DeviceArchiveManager,archiveNewVersionIfNeeded,1115,CM0210 Unable to generate processed config

[ Fri Sep 07  12:24:58 MSD 2012 ],ERROR,[Thread-118],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchiveForDevice,1583,Error archiving config for Net-kor-379-3.srv.tn.corp

[ Fri Sep 07  12:24:58 MSD 2012 ],DEBUG,[Thread-118],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchiveForDevice,1585,Exception..CM0210 Unable to generate processed config

    at com.cisco.nm.rmeng.dcma.configmanager.DeviceArchiveManager.archiveNewVersionIfNeeded(DeviceArchiveManager.java:1117)

    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.updateArchiveForDevice(ConfigManager.java:1457)

    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.performCollection(ConfigManager.java:3307)

    at com.cisco.nm.rmeng.dcma.configmanager.CfgUpdateThread.run(CfgUpdateThread.java:27)

[ Fri Sep 07  12:25:24 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib,getChangeRow,157,File Type fetched RUNNING

[ Fri Sep 07  12:25:24 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib,getChangeRow,164,Change row not found in ccmHistoryEventTable

[ Fri Sep 07  12:25:24 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib,getLastRow,135,Snmp error while accessing the device: Error Code = 0

[ Fri Sep 07  12:25:24 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib,getConfigManData,110,Error while extracting data from tablecom.cisco.nm.lib.snmp.lib.SnmpException: Change Row not found

[ Fri Sep 07  12:25:24 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.xms.xdi.pkgs.SharedDcmaIOS.transport.IOSConfigOperator,getConfigChangeInfo,313,unable to get config change detailscom.cisco.nm.lib.snmp.lib.SnmpException: Change Row not found

    at com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib.getChangeRow(ConfigManMib.java:165)

    at com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib.getLastRow(ConfigManMib.java:127)

    at com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigManMib.getConfigManData(ConfigManMib.java:69)

    at com.cisco.nm.xms.xdi.pkgs.SharedDcmaIOS.transport.IOSConfigOperator.getConfigChangeInfo(IOSConfigOperator.java:305)

    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.getChangeRecordInfo(ConfigManager.java:2917)

    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.updateArchiveForDevice(ConfigManager.java:1477)

    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.performCollection(ConfigManager.java:3307)

    at com.cisco.nm.rmeng.dcma.configmanager.CfgUpdateThread.run(CfgUpdateThread.java:27)

[ Fri Sep 07  12:25:24 MSD 2012 ],ERROR,[Thread-120],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,getChangeRecordInfo,2921,ERROR getting config change info

[ Fri Sep 07  12:25:24 MSD 2012 ],DEBUG,[Thread-120],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,getChangeRecordInfo,2923,com.cisco.nm.xms.xdi.ags.config.ConfigTransportException: Change Row not found

[Artem Popov]

Thank you for your answer, It is new condition, more precisely i had re-install cisco prime 3 times at first time  archivemgmt works, but next two not. Devices names looks like net-kor-xxx-xxx.domain-name and i don't think tha it can be a problem. When i try verify device status and check default credentials they returnes successfull, that is telnet, tftp, snmp rw, snmp ro and enable are successfull. And i can't open TAC case because customer didn't buy support for cisco prime. And i have other problem with ciscoview, i have update all device packages but ciscoview can't display 1 module (WS-X6724-SFP) in 6509 switch. Ciscoview shows "Unsupported device" on this module. And i dont know how to solve this problem too)