ā08-03-2014 11:31 PM
Hi all,
when i try to login to ciscowork homepage:
http://acs01:1741/cwportal/c/portal/login
it diplayed error :
type Status report
message /cwportal/c/portal/login
description The requested resource (/cwportal/c/portal/login) is not available.
any suggestions ?
thanks
ā08-04-2014 10:54 PM
Hi ,
Try to Reboot the server once (if not tried before)
share the below information:
-output of pdshow
-md.properties
- apache.log ,error.log and stdout.log
Thanks-
Afroz
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ā08-05-2014 06:35 PM
Hi Afrahmad
i'd reboot the server but it still same issue.
now i'm trying re-install it to make sure, i clean my server before, e..g. registry, folder installation, if the problem still exist i'll send the information.
thanks for response
Regards,
manao
ā08-12-2014 12:37 AM
Hi Afrahmad
after i re-installed it, the tomcat servlet engine service cannot start, it shows
"The Ciscoworks Tomcat servlet engine service on local computer started and then stopped".
I've try restart daemon manager but still same problem.
Really appreciate for any advice.
Regards,
Manao
ā08-12-2014 05:35 PM
Hi Manao,
Share the Installation.log .
In the meantime try to REBOOT is once and see if the tomcat and Apache works this time .
Is the server running under Domain ?
Thanks-
Afroz
ā08-12-2014 06:23 PM
ā08-12-2014 06:31 PM
Did you installed LMS after login to the server as "local Administrator" ?
I can see below errors ::
ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\ipm\orig\odbc.tmpl ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\ipm\orig\odbc.tmpl ERROR: Failed to authenticate [ipm] database. ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\rmeng\orig\odbc.tmpl ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\rmeng\orig\odbc.tmpl ERROR: Failed to authenticate [rmeng] database.
doesn't seems to be a clean Install.
Thanks-
ā08-12-2014 07:28 PM
Dear Afroz
yes, i installed from local admin,
How i fixing it ?
Regads,
Manao
ā08-12-2014 07:43 PM
I would suggest to Re-installed it..
Follow below recommedations during the installation
Attached
Attached
Thanks-
Afroz
ā08-12-2014 08:10 PM
OK
I'll trying to re-install it as your suggestion.
Regards,
mana
ā08-12-2014 11:53 PM
Hi Afroz,.
I just re-install it and follow your recommendations, but still same error , it doesn't work. Tomcat servlet service cannot start
Regards,
manao
ā08-13-2014 12:02 AM
Hi Manao,
try to re-registered the Apache as below::
To Unregistered::
pdreg -u Apache
to registered :
C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor ( one command)
Assuming C:\Progra~2 is the NMSROOT
To veify the registraion ( you can run the below command before you register as well to compare) :
C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -l Apache
Process = Apache
Path = C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe
Flags = -d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL
Startup = y
Dependencies = Tomcat
if above does not work, share the below info:
sreen shot of LMS services from "services.msc" window
installtion logs
Thanks-
Afroz
ā08-13-2014 12:33 AM
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