Unable login to ciscoworks LMS 4.0

[Manao_panggabean]

Hi all,

when i try to login to ciscowork homepage:

http://acs01:1741/cwportal/c/portal/login

it diplayed error :

HTTP Status 404 - /cwportal/c/portal/login

---

type Status report

message /cwportal/c/portal/login

description The requested resource (/cwportal/c/portal/login) is not available.

---

Apache Tomcat/5.5.29

any suggestions ?

thanks

[AFROJ AHMAD]

Hi ,

Try to Reboot the server once  (if not tried before)

share the below information:

-output of pdshow

-md.properties

- apache.log  ,error.log  and stdout.log

Thanks-

Afroz

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[Manao_panggabean]

Hi Afrahmad

i'd reboot the server but it still same issue.

now i'm trying re-install it to make sure, i clean my server before, e..g.  registry, folder installation, if the problem still exist i'll send the information.

thanks for response

Regards,

manao

[Manao_panggabean]

Hi Afrahmad

after i re-installed it, the tomcat servlet engine service cannot start, it shows

"The Ciscoworks Tomcat servlet engine service on local computer started and then stopped".

I've try restart daemon manager but still same problem.

Really appreciate for any advice.

Regards,

Manao

[AFROJ AHMAD]

Hi Manao,

Share the Installation.log .

In the meantime try to REBOOT is once and see if the tomcat and Apache works this time .

Is the server running under Domain ?

Thanks-

Afroz

[Manao_panggabean]

Hi Afroz

I've try reboot it but its didn't work.

This server is not running under domain.

here i attach installation.log

Regards,

Manao

[AFROJ AHMAD]

Did you installed LMS after login to the server as "local Administrator" ?

I can see below errors ::

ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\ipm\orig\odbc.tmpl  ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\ipm\orig\odbc.tmpl  ERROR: Failed to authenticate [ipm] database. ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\rmeng\orig\odbc.tmpl  ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\rmeng\orig\odbc.tmpl  ERROR: Failed to authenticate [rmeng] database.

doesn't seems to be a clean Install.

Thanks-

[Manao_panggabean]

Dear Afroz

yes, i installed from local admin,

How i fixing it ?

Regads,

Manao

[AFROJ AHMAD]

I would suggest to Re-installed it..

Follow below recommedations during the installation

1. You should be logged in as a LOCAL ADMINISTRATOR account.

2. Only the Essential windows program and services should be checked on the Server for DEP. See the below Image:

Attached

3. Have the TEMP and TMP variables set with a short length. It is required because the normal default variables sometimes exceeds 32bit character length and have the installed hampered which uses command prompt at the background to invoke various tasks (they should be made sort such as C:\WINDOWS\TEMP and C:\WINDOWS\TMP):

Attached

4. Please have almost all the 3^rd party software’s services disabled till the time updates/install is in progress, specially Avti-Virus programs.

Thanks-

Afroz

[Manao_panggabean]

OK

I'll trying to re-install it as your suggestion.

Regards,

mana

[Manao_panggabean]

Hi Afroz,.

I just re-install it and follow your recommendations, but still same error , it doesn't work. Tomcat servlet service cannot start

Regards,

manao

[AFROJ AHMAD]

Hi Manao,

try to re-registered the Apache as below::

To Unregistered::

pdreg -u Apache

to registered :
C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor ( one command)

Assuming C:\Progra~2   is  the NMSROOT

To veify the registraion ( you can run the below command before you register as well to compare) :

C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -l Apache
        Process      = Apache
        Path         = C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe
        Flags        = -d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL
        Startup      = y
        Dependencies = Tomcat

if above does not work, share the below info:

sreen shot of  LMS services from "services.msc" window

installtion logs

Thanks-

Afroz

[Manao_panggabean]

Hi Afroz

Here i attach you Lms services and installation log

Regards,

Manao