Unable to view list of added devices in LMS

[Divyaamhcl]

Dear All ,

     Iam working on Cisco LMS 3.2.1.Everything was working fine before but since last 2-3 days we are unable to view the list of added devices under device management tab.We are able to see the added groups only.Because of this issue we are unable to get the logs from the added devices.

Can anybody help in resolving this issue.....???

Regards ,

Divya A M

[AFROJ AHMAD]

Hi,

you have not run the command correctly:

Registered in again with this command:

E:\lms\MDC\Apache\bin>pdreg -r Apache -e "E:\lms\MDC\Apache\bin\Apache.exe" -f "-d E:\lms\MDC\Apache -D SSL" -d TomcatMonitor

just copy paste the command....after browsing to   E:\lms\MDC\Apache\bin  on the command Prompt..

Thanks

[Divyaamhcl]

   Yes , we could succesfully execute the command shared.But now again we are again facing the previous problem.

http://hostname:1741/CSCOnm/servlet/login/login.jsp
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Once we start the Daemon Manager , Ciscoworks tomcat servlet engine service is also starting.But while starting other related services like Ciscoworks RME NG database engine , Ciscoworks web server , CWAWF Engine database engine , cwcs cmf database engine , cwcs rsh/rcp service , cwcs syslog service , CWCS tftp service , DFM dfmepm database engine , DFM dfmfh database engine , DFM dfminv database engine then Ciscoworks tomcat servlet engine service is getting down.

Regards ,

Divya A M

[AFROJ AHMAD]

Hi,

Share the output of  >> services.msc window

share the last 1000 lines of the syslog.log

error.log (E:\lms\MDC\Apache\logs\)

Thanks-

Afroz

[Divyaamhcl]

Hi ,

Pls find the attachments

[AFROJ AHMAD]

Hi,

cisco works TOMCAT service is on Automatic , it should be MANUAL .

change it to Manual > Restart the server

[Divyaamhcl]

Hi ,

Tried rebooting the server after making cisco works TOMCAT service manual.But the situation is  still same.

[AFROJ AHMAD]

Hi ,

Run the below steps: 

1)stop daemon manager, ( net stop crmdmgtd ) 

2) Go to E:\lms\MDC\Apache\conf\SSL and delete all the
server.* files.

3) run E:\lms\bin >perl.exe E:\lms\MDC\Apache\configSSL.pl -disable

4) wait for 2 to 3 minutes then run 

E:\lms\bin >perl.exe E:\lms\MDC\Apache\configSSL.pl -enable

Fill all the required details.
Note: Make sure you enter the correct HOSTNAME not FQDN.

5)start daemon manager (net start crmdmgtd )

Thanks-
Afroz 

[Divyaamhcl]

  Hi ,

We tried these steps as well.But situation is still the same.We are not able to get pdshow command output also.

[AFROJ AHMAD]

Do you have a good LMS backup ? when it was working ..

[Divyaamhcl]

  No , we do not have LMS backup..... ......We will have to try for fresh installation.....