04-17-2009 04:49 PM
some device appears as "Unknown device" in DCR. When i look in Common services, i got a question mark icon next to the device.
Moreover, RME is not able to fetch the config. i cannot find the solution for this. thanks in advance.....
04-17-2009 10:13 PM
What type of devices are these? What version of RME do you have? Are these devices SNMP reachable from the LMS server using the credentials configured in DCR?
04-18-2009 09:51 AM
Hi thanks for your prompt response.
RME Version: 4.1.0
Yes, they are snmp reachable from server. I am having issues with these types of devices
WS-C4506-E
CISCO2821
CISCO3845-HSC/K9
I checked regards to ios version, device types but found no issues with thatâ¦.
04-18-2009 10:38 AM
At least the 2821 should be supported in RME 4.1. However, to be sure ,please post the sysObjectIDs from these devices.
Definitely for 4506-E support you will need to upgrade to LMS 3.0.1, and update your RME device packages. LMS 3.0.1 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then you can update to the latest Common Services MDF and RME devices packages from Common Services > Software Center > Device Update.
04-18-2009 02:12 PM
But i dont have issue with all the 4506-E switches , having issue with only few switches(8 to 10 out of 40).Thats why i am wondering. please clarify on this.
04-18-2009 02:17 PM
What are the sysObjectIDs from these devices. It will be much easier to determine accurate device support if you post those.
04-18-2009 03:16 PM
These are the OID values...
wsc4506E 1.3.6.1.4.1.9.5.59
CISCO3845-HSC/K9 1.3.6.1.4.1.9.1.544
CISCO2811 1.3.6.1.4.1.9.1.576
04-18-2009 03:24 PM
Ah, the 4506 is running CatOS. That explains it. All of these devices are supported in LMS 3.0. they just need to be SNMP reachable.
Go to RME > Admin > System Preferences > Application Loglevel Settings, and enable DEBUG for ICServer. Delete one of the problem devices from DCR, then re-add it. Make sure RME manages the device. After about five minutes, collect and post the IC_Server.log.
04-18-2009 03:34 PM
oops, i wrongly mentioned the 4506 oid. the correct one is 1.3.6.1.4.1.9.1.502. Really sorry for that.
04-18-2009 08:00 PM
Yes, this device is also supported. Please follow the instructions in my previous post to gather the troubleshooting data.
04-18-2009 08:10 PM
Ok, i will do that. will attach the log shortly.........
04-19-2009 12:32 PM
Job Results shows "device not supported" when i run Device Credential Verification(SNMP Read, Write and telnet) job for those devices... But configuration side everything is perfect.....
04-19-2009 12:41 PM
I wanted you to run an inventory collection job, and post the IC_Server.log. Until the device is managed by an application, it will be an unknown device, and thus not supported for credential verification.
04-19-2009 12:44 PM
i have access to ciscoworks application. but i do not have the access to ciscoworks server. is there any way to capture the icsever log from application?
04-19-2009 12:50 PM
No. This must be obtained from the server's file system.
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