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4
Helpful
12
Replies

Upgraded from LMS2.6 to 3.2 and RMEDbEngine, ConfigMgmtServer, and EssentialsDM will not start

itninja2010
Level 1
Level 1

‎07-03-2011 07:23 PM

I just upgraded Ciscoworks from LMS2.6 to LMS3.2 and I see in the "System" view that RMEDbEngine, ConfigMgmtServer, and EssentialsDM are down.  I attempted to start the processes from "Process Status" window, but that did not work.   Can anyone let me know how to get these processes started or what is wrong ?

Labels:
0 Helpful
12 Replies 12

AFROJ AHMAD
Cisco Employee
Cisco Employee

‎07-03-2011 08:50 PM

Hi,

Try the below steps and let me know how it works :

shutdown dmgtd (net stop crmdmgtd)

then remove ctmregistry* from NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib.

Then, restart dmgtd (net start crmdmgtd)

If above did not work send me the below information :

1.output of pdshow

2.syslog.log

3.ctm_config.txt (location :NMSROOT\MDC\Tomcat\shared\lib)

4.md.properties (NMSROOT\CSCOpx\lib\classpath)

5.Installation.log (c:\)

Thanks

Afroj

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
0 Helpful

itninja2010
Level 1
Level 1
In response to AFROJ AHMAD

‎07-05-2011 11:49 AM

Afroj,

I should have mentioned that this is on a Solaris server and not Windows.  I have shut down the dmgtd, deleted the ctmregistry, and restarted dmgtd.  I still have a message that RMEdbEngine process is down.  Since this is Solaris, I am unable to follow your instructions for the output you requested.

0 Helpful

AFROJ AHMAD
Cisco Employee
Cisco Employee
In response to itninja2010

‎07-05-2011 09:10 PM

Hi ,

Is cisco works Integrated with ACS ?

Kindly send me the below information :

1.output of pdshow ( ./pdshow)

2.syslog.log (location : opt/CSCOpx/log)

3.ctm_config.txt ( /opt/CSCOpx/MDC/TOMCAT/shared/lib)

4.md.properties (/opt/CSCopx/lib/classpath)

Thanks

Afroj

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
0 Helpful

itninja2010
Level 1
Level 1
In response to AFROJ AHMAD

‎07-06-2011 06:58 AM

Afroj,

No, I do not have ACS.

I will send you the info you requested.  Thanks.

0 Helpful

itninja2010
Level 1
Level 1
In response to itninja2010

‎07-06-2011 07:45 AM

md.properties file

# more md.properties

CLASSES=pxdm

BASEDIR=/opt

LC_CTYPE=en_US.ISO8859-1

LC_NUMERIC=en_US.ISO8859-1

LC_TIME=en_US.ISO8859-1

LC_COLLATE=en_US.ISO8859-1

LC_MESSAGES=C

LC_MONETARY=en_US.ISO8859-1

LC_ALL=C

PATH=/sbin:/usr/sbin:/usr/bin:/usr/sadm/install/bin

OAMBASE=/usr/sadm/sysadm

PRODNAME=CiscoWorks Common Services

VERSION=3.9

PATCHVER=0

ARCH=sparc

CATEGORY=application

DESC=CiscoWorks Process management commands and interfaces

EMAIL=tac@cisco.com

HOTLINE=1-800-553-6387

PKG=CSCOmd

PKGOWNER=NMCihF78oLBcwNg

PRODVERS=unassigned

VENDOR=Cisco Systems, Inc

NAME=CiscoWorks Process Management package

ALIAS=dmgt CSCOmd

BUILD_ID=SOL_CS33_20090528_2240_protopackage

BUILD_NUMBER=536

PSTAMP=nmch-build-sol28-00420090529065505

PKGINST=CSCOmd

PKGSAV=/var/sadm/pkg/CSCOmd/save

UPDATE=yes

INSTDATE=Jul 01 2011 20:52

DMGT_PORT=42340

DMGT_START=

NMSROOT=/opt/CSCOpx

HOME=/opt/CSCOpx

CWMIBDIR=/opt/CSCOpx/objects/share/mibs

PX_DMGTHOST=127.0.0.1:42340

JAVA_HOME=/u000/lib/jre

LANG=C

NLSPATH=/opt/CSCOpx/objects/share/nls/C/%N.cat

SQLANY10=/opt/CSCOpx/objects/db

ASANY=/opt/CSCOpx/objects/db

SATMP=/var/adm/CSCOpx/files/.SQLAnywhere

ASTMP=/var/adm/CSCOpx/files/.SQLAnywhere

PX_BINDIR=/opt/CSCOpx/bin

PX_DATADIR=/var/adm/CSCOpx/files

PX_DATASTORE=dsn

PX_APPDIR=/opt/CSCOpx/objects

PX_LIBDIR=/opt/CSCOpx/lib

PX_CONFDIR=/opt/CSCOpx/conf

PX_HLPDIR=/opt/CSCOpx/help

PX_DOCDIR=/opt/CSCOpx/htdocs

PX_CGIDIR=/opt/CSCOpx/cgi-bin

PX_LOGDIR=/var/adm/CSCOpx/log

PX_LOGFILE=/var/adm/CSCOpx/log/dmgtd.log

PX_CTRBDIR=/opt/CSCOpx/contrib

PX_FACILITY=local0

PX_TMPDIR=/tmp

I_MODE=UPGRADE

I_CONF_SYSLOG=YES

OSAGENT_PORT=42342

CORE_SECURE_PORT=443

CORE_NONSECURE_PORT=1741

PX_OSA_PORT=42342

PX_JRN_PORT=42343

PX_DMGT_PORT=42340

SVC_ENTRY_WEB=cscoapch

SVC_ENTRY_OSA=cscoosa

SVC_ENTRY_JRN=

SVC_ENTRY_DMGT=cscomd

SVC_ENTRY_SSL=cscoapch_ssl

PX_CLASSDIR=/u000/www/classpath

PX_SCLASSDIR=/u000/lib/classpath

PX_CGIURL=/cgi-bin

PX_DOCURL=/

PX_CLASSURL=/CSCOnm/classpath

PX_HOST=sun1611

PX_FQDN=sun1611.DaytonOH.NCR.COM

PX_USER=casuser

PX_GROUP=casusers

ODBCINI=/opt/CSCOpx/.odbc.ini

PX_DBVIEWUSER=lmsdatafeed

CLASSPATH=/u000/lib/classpath:/u000/www/classpath:/opt/CSCOpx/campus/lib/classpath:/opt/CSCOpx/campus/www/classpath

PX_ANI_PORT=42344

LD_LIBRARY_PATH=/u000/MDC/Apache/lib:/u000/objects/db/lib64:/u000/objects/db/lib32:/u000/objects/db/lib:/u000/lib:/opt/CSCOpx/MDC/lib:/opt/CSCOpx/campus/lib

MAX_RAM=1024

MAX_SWAP=4096

SYS_NO_OF_CPUS=2

TZ=US/Eastern

PX_PORT=443

PX_WEB_PORT=443

PX_PROTOCOL=https

SYS_RAM=8192

SYS_SWAP=23472816

SYS_CPU=1503

1503

#

0 Helpful

itninja2010
Level 1
Level 1
In response to AFROJ AHMAD

‎07-06-2011 07:46 AM

ct_config  file

# more /u000/MDC/tomcat/shared/lib/ctm_config.txt

#SERVER_PORT - Ports will be used in ascending order, starting from this port

#Please use unique ports. Port 40000 is simply given as an example and it may

#be used by other applications. Document the ports that are used by your applications

#in respective application documents.

MAX_VM_PORTS=20

#ThreadPool

#MIN_THREADS=3

MAX_THREADS=100

#CTM URL, for tomcat it will usually be be :8080/ctm/CTMServlet

#for Jrun it will usually be :1741/CSCOnm/servlet/com.cisco.nm.xms.ctm.server.CTMServlet"

# for any others it could take any value

#CTM_FileUpload_URL, for tomcat it will usually be be :8080/ctm/FileUpload

#for Jrun it will usually be :1741/CSCOnm/servlet/com.cisco.nm.xms.ctm.server.FileUpload"

#CTM_FileDownload_URL, for tomcat it will usually be be :8080/ctm/FileDownload

#for Jrun it will usually be :1741/CSCOnm/servlet/com.cisco.nm.xms.ctm.server.FileDownload"

CTM_SSL=1

CTM_URL=:443/cwhp/CTMServlet

MAX_VM_CLIENT_CONNECTION=25

#SECURITY_WRAPPER=com.cisco.nm.xms.ctm.security.CMFSecurityWrapper

##REG_LOC_HERE

SERVER_PORT=40050

REGISTRY_LOCATION=/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib

#

# more /u000/MDC/tomcat/shared/lib/ctm_config.txt

#SERVER_PORT - Ports will be used in ascending order, starting from this port

#Please use unique ports. Port 40000 is simply given as an example and it may

#be used by other applications. Document the ports that are used by your applications

#in respective application documents.

MAX_VM_PORTS=20

#ThreadPool

#MIN_THREADS=3

MAX_THREADS=100

#CTM URL, for tomcat it will usually be be :8080/ctm/CTMServlet

#for Jrun it will usually be :1741/CSCOnm/servlet/com.cisco.nm.xms.ctm.server.CTMServlet"

# for any others it could take any value

#CTM_FileUpload_URL, for tomcat it will usually be be :8080/ctm/FileUpload

#for Jrun it will usually be :1741/CSCOnm/servlet/com.cisco.nm.xms.ctm.server.FileUpload"

#CTM_FileDownload_URL, for tomcat it will usually be be :8080/ctm/FileDownload

#for Jrun it will usually be :1741/CSCOnm/servlet/com.cisco.nm.xms.ctm.server.FileDownload"

CTM_SSL=1

CTM_URL=:443/cwhp/CTMServlet

MAX_VM_CLIENT_CONNECTION=25

#SECURITY_WRAPPER=com.cisco.nm.xms.ctm.security.CMFSecurityWrapper

##REG_LOC_HERE

SERVER_PORT=40050

REGISTRY_LOCATION=/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib

#

0 Helpful

itninja2010
Level 1
Level 1
In response to AFROJ AHMAD

‎07-06-2011 07:47 AM

pdshow file

# ./pdshow
        Process= ESS
        State  = Program started - No mgt msgs received
        Pid    = 14272
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:38
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= EssMonitor
        State  = Running normally
        Pid    = 14273
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:42
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ESS is fully up now !

        Process= EventFramework
        State  = Program started - No mgt msgs received
        Pid    = 14284
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:48
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= SyslogCollector
        State  = Program started - No mgt msgs received
        Pid    = 14285
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:48
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= UPMDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14286
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:48
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= UPMDbMonitor
        State  = Running normally
        Pid    = 14296
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:52
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DbMonitor Running Normally.

        Process= IpmDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14297
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:53
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= DFMLogServer
        State  = Program started - No mgt msgs received
        Pid    = 14307
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:57
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= DFMCTMStartup
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:36:07
        Stop   = 07/05/11 14:36:10
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= FHPurgeTask
        State  = Transient terminated
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 07/06/11 00:00:01
        Stop   = 07/06/11 00:00:06
        Core   = Not applicable
        Info   = DPS Task FHPurgeTask completed at Wed Jul 06 00:00:05 EDT 2011. For status check Job Browser UI.

        Process= DfmBroker
        State  = Program started - No mgt msgs received
        Pid    = 14309
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:30:57
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= DfmServer
        State  = Running normally
        Pid    = 14337
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DfmServer initialized OK.

        Process= DfmServer1
        State  = Running normally
        Pid    = 14338
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DfmServer1 initialized OK.

        Process= FHDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14347
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= INVDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14417
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:06
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= PMServer
        State  = Running normally
        Pid    = 14427
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:10
        Stop   = Not applicable
        Core   = Not applicable
        Info   = PMServer is up and running

        Process= EPMDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14428
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:14
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= EPMServer
        State  = Running normally
        Pid    = 14438
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:18
        Stop   = Not applicable
        Core   = Not applicable
        Info   = EPMServer is up and running

        Process= AdapterServer
        State  = Program started - No mgt msgs received
        Pid    = 14439
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:22
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= AdapterServer1
        State  = Program started - No mgt msgs received
        Pid    = 14440
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:22
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= FHServer
        State  = Running normally
        Pid    = 14441
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:22
        Stop   = Not applicable
        Core   = Not applicable
        Info   = FHServer started.

        Process= DFMMultiProcLogger
        State  = Program started - No mgt msgs received
        Pid    = 14442
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:22
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= ANIDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14443
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:23
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= MACUHIC
        State  = Running normally
        Pid    = 14454
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:27
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.

        Process= UTLITE
        State  = Running normally
        Pid    = 14455
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:27
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.

        Process= WlseUHIC
        State  = Running normally
        Pid    = 14456
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:27
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.

        Process= VNMServer
        State  = Program started - No mgt msgs received
        Pid    = 14457
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:28
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= RMEDbEngine
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 2
        Signo  = 0
        Start  = 07/05/11 14:36:07
        Stop   = 07/05/11 14:36:09
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= OpsxmlDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14469
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:32
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= CSDiscovery
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= DCRDevicePoll
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= CSRegistryServer
        State  = Running normally
        Pid    = 14479
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:36
        Stop   = Not applicable
        Core   = Not applicable
        Info   = CSRegistryServer is running

        Process= Tomcat
        State  = Program started - No mgt msgs received
        Pid    = 14480
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:36
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= TomcatMonitor
        State  = Running normally
        Pid    = 14501
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:31:40
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Tomcat Server up

        Process= Apache
        State  = Running normally
        Pid    = 14523
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:33:42
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Web Server initialized ok.

        Process= LicenseServer
        State  = Program started - No mgt msgs received
        Pid    = 14524
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:33:42
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= FDRewinder
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= NameServer
        State  = Program started - No mgt msgs received
        Pid    = 14525
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:33:42
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= NameServiceMonitor
        State  = Running normally
        Pid    = 14537
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:33:46
        Stop   = Not applicable
        Core   = Not applicable
        Info   = NameServer is fully up now !

        Process= EDS
        State  = Running normally
        Pid    = 14541
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:33:50
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Initialization complete

        Process= ANIServer
        State  = Running with busy flag set
        Pid    = 14778
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:15
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ANIServer started.

        Process= UTMajorAcquisition
        State  = Transient terminated
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 07/06/11 09:43:07
        Stop   = 07/06/11 09:58:27
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= CmfDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 14779
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:19
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= CmfDbMonitor
        State  = Running normally
        Pid    = 14789
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:23
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DbMonitor Running Normally.

        Process= DCRServer
        State  = Running normally
        Pid    = 14790
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:24
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DCRServer is up and running

        Process= CMFOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 14798
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:33
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= CampusOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 14799
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:37
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= EssentialsDM
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= RMEOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= PMCOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= ICServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= ConfigMgmtServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= UTManager
        State  = Running normally
        Pid    = 14800
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:37
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.

        Process= TISServer
        State  = Program started - No mgt msgs received
        Pid    = 14801
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:38
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= DFMOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 14802
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:42
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= NOSServer
        State  = Running normally
        Pid    = 14803
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:46
        Stop   = Not applicable
        Core   = Not applicable
        Info   = NOSServer is up and running

        Process= PTMServer
        State  = Running normally
        Pid    = 14804
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:46
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started Successfully

        Process= InventoryCollector
        State  = Running normally
        Pid    = 14805
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:46
        Stop   = Not applicable
        Core   = Not applicable
        Info   = InventoryCollector is up and running

        Process= Interactor
        State  = Program started - No mgt msgs received
        Pid    = 14806
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:50
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= InventoryCollector1
        State  = Program started - No mgt msgs received
        Pid    = 14807
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:51
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= Interactor1
        State  = Program started - No mgt msgs received
        Pid    = 14808
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:55
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= UPMProcess
        State  = Running normally
        Pid    = 14809
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:55
        Stop   = Not applicable
        Core   = Not applicable
        Info   = UPMProcess started successfully.

        Process= EDS-GCF
        State  = Running normally
        Pid    = 14810
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:55
        Stop   = Not applicable
        Core   = Not applicable
        Info   = GCF Initialization complete at Tue Jul 05 14:35:25 EDT 2011

        Process= jrm
        State  = Running normally
        Pid    = 14811
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:34:55
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= 3437
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= CTMJrmServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= ChangeAudit
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= SyslogAnalyzer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,

        Process= DataPurge
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:20
        Stop   = 07/05/11 14:36:22
        Core   = Not applicable
        Info   = DataPurge initialization completed at Tue Jul 05 14:36:21 EDT 2011.

        Process= IPMProcess
        State  = Program started - No mgt msgs received
        Pid    = 14813
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:20
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= IPMOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 14816
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:24
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= diskWatcher
        State  = Running normally
        Pid    = 14817
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:24
        Stop   = Not applicable
        Core   = Not applicable
        Info   = diskWatcher initialized OK.

        Process= ProcSysBus
        State  = Program started - No mgt msgs received
        Pid    = 14818
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:24
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= OpsXMLRuntime
        State  = Program started - No mgt msgs received
        Pid    = 14827
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:28
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.

        Process= CWAPublisher
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 07/05/11 14:35:32
        Stop   = 07/05/11 14:38:51
        Core   = Not applicable
        Info   = Application started by administrator request.

#

0 Helpful

AFROJ AHMAD
Cisco Employee
Cisco Employee
In response to itninja2010

‎07-06-2011 08:37 PM 

Hi,

CTMJrmServer is down and this is the problem.

kindly send me the below info:
CTMJrmServer.log
jrm.log
Jrm_user.properties file

If possible (syslog_info)

Thanks
Afroj
Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

itninja2010
Level 1
Level 1
In response to AFROJ AHMAD

‎07-08-2011 07:20 AM

Afroj,

Here is the relevant output from the CTMJrmServer.log

[ Mon Jun 27  02:05:04 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,117,getJRM:  bind successful

[ Mon Jun 27  02:06:00 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,251,getJRM: SUCCESSFUL CONNECTION TO JRM.

[ Mon Jun 27  02:06:01 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,,71,Published URN: JRM

[ Mon Jun 27  02:06:01 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,97,Publishing daemon ok

[ Mon Jun 27  02:06:01 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Va

lue 0

[ Tue Jun 28  09:12:39 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,35,publishing urn for jrmw-log

[ Tue Jun 28  09:12:40 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,42,published urn as jrmw-log-RMELogLev

elChange

[ Tue Jun 28  09:12:47 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,117,getJRM:  bind successful

[ Tue Jun 28  09:13:45 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,251,getJRM: SUCCESSFUL CONNECTION TO JRM.

[ Tue Jun 28  09:13:46 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,,71,Published URN: JRM

[ Tue Jun 28  09:13:46 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,97,Publishing daemon ok

[ Tue Jun 28  09:13:46 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Va

lue 0

[ Tue Jun 28  09:21:15 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,35,publishing urn for jrmw-log

[ Tue Jun 28  09:21:17 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,42,published urn as jrmw-log-RMELogLev

elChange

[ Tue Jun 28  09:21:24 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,117,getJRM:  bind successful

[ Tue Jun 28  09:22:23 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,251,getJRM: SUCCESSFUL CONNECTION TO JRM.

[ Tue Jun 28  09:22:24 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,,71,Published URN: JRM

[ Tue Jun 28  09:22:24 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,97,Publishing daemon ok

[ Tue Jun 28  09:22:24 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Va

lue 0

[ Fri Jul 01  15:04:33 EDT 2011 ],INFO ,[CTMJrmServer],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,shutdown,113,shutting down CTMJrmServer

[ Sat Jul 02  22:53:03 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,35,publishing urn for jrmw-log

[ Sat Jul 02  22:53:03 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,42,published urn as jrmw-log-RMELogLev

elChange

[ Sat Jul 02  22:53:06 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,249,getJRM:  bind successful

[ Sat Jul 02  22:53:06 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,383,getJRM: SUCCESSFUL CONNECTION TO JRM.

[ Sat Jul 02  22:53:06 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,,71,Published URN: JRM

[ Sat Jul 02  22:53:06 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,97,Publishing daemon ok

[ Sat Jul 02  22:53:06 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Va

lue 0

[ Sun Jul 03  23:08:54 EDT 2011 ],INFO ,[CTMJrmServer],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,shutdown,113,shutting down CTMJrmServer

[ Wed Jul 06  15:18:51 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,35,publishing urn for jrmw-log

[ Wed Jul 06  15:18:52 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.logger.ServiceLogLevelChanger,notifyLevelChange,42,published urn as jrmw-log-RMELogLev

elChange

[ Wed Jul 06  15:18:54 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,249,getJRM:  bind successful

[ Wed Jul 06  15:18:54 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,383,getJRM: SUCCESSFUL CONNECTION TO JRM.

[ Wed Jul 06  15:18:54 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,,71,Published URN: JRM

[ Wed Jul 06  15:18:54 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,97,Publishing daemon ok

[ Wed Jul 06  15:18:54 EDT 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Va

lue 0

#

0 Helpful

itninja2010
Level 1
Level 1
In response to itninja2010

‎07-08-2011 07:36 AM

Afroj,

I am unable to find the jrm.log file and the Jrm_user.properties file on my server.  The syslog_info file contains the syslog messages received from our network devices.  Are there any other files you need?  Thanks.


					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
		
	
				
		
			
					
		
	
				
		
			
					
				
		
			
		
			
					
			
		
				
		
	
	


		

	

		

			

	
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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	Helpful

					
				

			
			
		

	
		
    	
		

			
				
					
				
				
			
		

	
    
			

		

	

	

	

    

	

	


				
		
	
	


		

			

	
		
			
					
				
		
			
		
			
		
	
	


		

	

		

			

	
		
			
					
				
		
			
					
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	


		

	



		

	

	

	




			
		
    
            

                

            

        

	
		

		
	

	

	



	
                

                
				
            
                
                    
        

	
	

		
	

	


		
	
		

			

	 
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			
			

	

		

			

	
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
	
	


		

	

		

			

	
		

			
		
			
			
		
		
	
		

	
	


		

	

		

			

	
		

			
		
			

	
			
					AFROJ AHMAD
					
				
		


		
	
		

	
	

	
		

			
		
				
		
	

	

	
			
				
		
		
			
		
		
		Cisco Employee
		
		
		
		
		
	
			
		
	

							
							
	


		
			
					
		

			Cisco Employee
		

	
				
		
			
					

	
		In response to itninja2010
	
	


				
		
	
		

	
	


		

			

	
		
			
		
			
					
		

			
    

	
		
		
		‎07-10-2011
	
		
		10:03 PM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	


		

	

		

			

	
		
			
					
		

	
		

			
				
					
					
						
Hi,

kindly look for the file 
jrmuser.properties ( location:/opt/CSCOpx/lib/classpath)




and check the ServiceName present in jrmuser.properties. It should only include the hostname not the FQDN.

If you found FQDN in the properties file change it and Re-start the Daemon Manager.

Thanks
Afroj

					
				
			
			
				

	Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****


			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
		
	
				
		
			
					
		
	
				
		
			
					
				
		
			
		
			
					
			
		
				
		
	
	


		

	

		

			

	
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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					itninja2010
					
				
		


		
	
		

	
	

	
		

			
		
				
		
	

	

	
			
				
		
		
			
		
		
		Level 1
		
		
		
		
		
	
			
		

		
			
					
		

			Level 1
		

	
				
		
			
					

	
		In response to AFROJ AHMAD
	
	


				
		
	
		

	
	


		

			

	
		
			
		
			
					
		

			
    

	
		
		
		‎07-11-2011
	
		
		06:39 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	


		

	

		

			

	
		
			
					
		

	
		

			
				
					
					
						
 Hello Afroj,
I checked the jrmuser.properties file and it does not have the FQDN.  Here is the output below.  Any other suggestions for me ?  Thanks.
# more jrmuser.properties
#Configure the username to pass for Jobcli and Lockcli
#Sat Jul 02 02:41:19 EDT 2011
Username=admin
ServiceName=JrmServiceManager_sun1611
#

					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
		
	
				
		
			
					
		
	
				
		
			
					
				
		
			
		
			
					
			
		
				
		
	
	


		

	

		

			

	
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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