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Beginner

UTLite v2 problem

We are running version 2 of UTLite - we have a problem in that the search box will not allow users to enter information into it after it has been minimised in the system tray - the only way around this appears to be to close and re-open the application. We are running the utility primarily on PCs with XP SP3.

Has anyone else encountered this, and is there a solution?

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Hall of Fame Cisco Employee

Re: UTLite v2 problem

I assume you mean User Tracking Utility 2.0 as UTLite is something completely different.  I just tested on my XP SP3 machine, and I cannot reproduce.  Check your version of .NET.  I have 3.5 SP1.

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Beginner

Re: UTLite v2 problem

Hi Joe - yes I did mean the User Tracking Utility - I have .net. 3.5 SP1 also.

I just checked the copy of UTU running in the system tray, and it is currently locked up.

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Hall of Fame Cisco Employee

Re: UTLite v2 problem

If you're seeing this on multiple machines, you should see what they have in common.  My XP SP3 machine is very minimal.  I have very little installed.  UTU is the only thing I have in my task tray in addition to Windows default stuff.  I checked our case database, and no one else seems to be reporting this issue, so there is likely something on your client interfering with UTU.

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Re: UTLite v2 problem

Just saw this and I have had the same problem with UTU since I started using it.  It is an annoyance but I have never put aside any time to troubleshoot it.

I have experienced it across multiple different PCs but they do all have a common build. It's XP (prob SP3 I'm guessing) but I'm not sure of .net versions etc. I will try to remember to check when I'm back in the office.

Any specific info you'd like to see?

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Hall of Fame Cisco Employee

Re: UTLite v2 problem

As I stated, I cannot reproduce, but I have a fairly generic XP SP3 installation.  I'm not a big Windows user, and I mainly use my VM for vCenter and to access Topology Services.  This means I don't have many apps installed (just AV, VIC, and Firefox).  Finding out if there is a common application installed between you and the original author may help identify a conflict.

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