Hello James,
Thank you for contacting Cisco support community center.
It seems that your device is stuck on the booting process, could you please perform the below steps?
- With the device powered ON, hold the reset button for 30 seconds
- While still holding the reset button, disconnect the device from the power, and keep pressing the button for another 30 seconds
- Still holding the button, connect the power again, and continue pressing it for 30 more seconds.
The whole process takes 90 seconds, after you finish, check if you can access the device with the default IP address, or the IP address leased by a DHCP server if it is connected to one.
If you are still having issues with your device, please contact our SBSC phone line at 1866-606-866 to open a support case.
Camilo Muñoz
