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WS-SVC-NAM-2 RME Archive Mgmt partially successful


CW LMS RME can't manage the archive for a NAM2.I get the error message below.  I double checked the username and password, and succeeds while telenting manually. A sniffer capture shows that CW is able to connect to the NAM (the prompt is there), nonetheless it fails.

I get this message in dcma.log :[ Sat Mar 27  03:26:25 CET 2010 ],DEBUG,[Thread-1142],,printStackTrace,51, Prompt learning failed: ' ' && ' ' do not match.

Any idea ?


*** Device Details for namdmz1 ***

Protocol ==> Unknown / Not Applicable
CM0062 Polling namdmz1 for changes to configuration. CM00 Polling not supported on PRIMARY RUNNING config, defaulting to fetch. CM0151 PRIMARY RUNNING Config fetch failed for namdmz1 Cause: TELNET: Failed to establish TELNET connection to "hidden"- Cause: Authentication failed on device 3 times. Could not detect protocols running on the device Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

Accepted Solutions
Joe Clarke
Hall of Fame Cisco Employee

Joe Clarke
Hall of Fame Cisco Employee

This is a timing issue.  what version of LMS do you have?


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LMS 2.6 with RME 4.0.6. Given the licensing, these are the latest software and packages.

Products Installed
Showing 1-7 of 7 records
Product Name Version With Patch Level Installed Date
1.CiscoWorks Common Services3.0.631 Dec 2008, 15:05:25 CET
2.Campus Manager4.0.1320 Mar 2010, 17:59:17 CET
3.CiscoView6.1.529 Sep 2006, 15:29:00 CEST
4.Device Fault Manager2.0.1302 Mar 2010, 10:55:04 CET
5.Internetwork Performance Monitor2.6.014 Sep 2005, 11:08:24 CEST
6.Integration Utility1.6.014 Sep 2005, 09:43:15 CEST
7.Resource Manager Essentials4.0.620 Mar 2010, 01:33:35 CET

Attached the dcmaservice.log if it can help

Joe Clarke
Hall of Fame Cisco Employee

The problem you are seeing (CSCsy73881) does not have a fix in RME 4.0.6.  It is fixed in RME 4.3 with the availability of a new file which allows you to adjust some of the internal timers.  And, since RME 4.0.6 is currently end of engineering, I do not see a patch coming out for your version.  If you were to upgrade, you would need to edit, and set:



Please support CSC Helps Haiti

Thanks for your quick reply. Unfortunately, the content of Bug CSCsy73881 is only available to Cisco employees.

I guess I have to buy LMS 3.2 in order to get RME 4.3 right ?

Sorry, I did a mistake with the rating of the last reply. 5 stars is the real score

Joe Clarke
Hall of Fame Cisco Employee