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ASA-5508 is Rebooting 4-5 times in a day.

DeepakKumar6006
Level 1
Level 1

Hi all,

plzzz help me to find the solution of my Cisco ASA-5508 is rebooting 4,5 times in a day and what could be the possible reasons of rebooting , plzz find the attached file which shows the trap generated on Solarwinds of a node reboot. prompt replies would be appreciated.

 

Areas that i have checked are-

Cooling Fans:
-----------------------------------

Chassis Fans:
--------------------------------
Chassis Fan: 4200 RPM - OK

Temperature:
-----------------------------------

Processors:
--------------------------------
Processor 1: 30.0 C - OK (CPU Core Temperature)

Accelerators:
--------------------------------
Accelerator 1: 37.0 C - OK (Accelerator Temperature)

Chassis:
--------------------------------
Ambient 1: 36.0 C - OK (Chassis Temperature)

Motherboard:
--------------------------------
Ambient: 36.0 C - OK (Chassis Temperature)

Voltage:
-----------------------------------
Channel 1: 12.404 V - OK (12V)
Channel 2: 4.996 V - OK (5V)
Channel 3: 1.351 V - OK (1.35V_CPU)
Channel 4: 0.895 V - OK (1.0V_VCC)
Channel 5: 0.996 V - OK (1.0V_VNN)
Channel 6: 1.808 V - OK (1.8V_CPU)
Channel 7: 1.071 V - OK (1.07V_CPU)
Channel 8: 0.849 V - OK (0.85V)
Channel 9: 3.352 V - OK (3.3V)
Channel 10: 2.523 V - OK (2.5V)
Channel 11: 1.513 V - OK (1.5V)
Channel 12: 1.214 V - OK (1.2V)
Channel 13: 0.899 V - OK (0.9V)
Channel 14: 1.354 V - OK (1.35V_DDR)
Channel 15: 3.344 V - OK (3.3V_STBY)

 

Free memory: 3247554838 bytes (74%)
Used memory: 1143226368 bytes (26%)
------------- ------------------
Total memory: 4390781206 bytes (100%)

13 Replies 13

What version you running on this unit? Also share the crashed file this could help to point what causing this issue.

 

ASA crashinfo file is typically saved automatically onto disk0: (internal compact flash card).

 

It has a system-generated name like crashinfo_. It can be transferred via any of the standard file copy mechanisms (ftp, scp etc. to a destination of your choosing.

please do not forget to rate.

Cisco Adaptive Security Appliance Software Version 9.6(1)
Device Manager Version 7.6(1)

 

plz find the attached crash file.

 

consider doing a software upgrade to stable release. seem like you hitting a bug which cause the firewall to reload.  Thread Name: Unicorn Proxy Thread this is a common bug.

 

upgrade it to 9.8.4 is stable and gold star here 

 

ASDM image upgrade here 

 

also consider upgrading the Rommon software here 

 

i also noted you running in HA pair in order for you to upgrade the HA pair here 

please do not forget to rate.

are you sure by upgrading the given version issue will be resolved??

balaji.bandi
Hall of Fame
Hall of Fame

what is the version of Code running on this ASA.

 

do you have debug Logs enabled ? or any Logging disable and check.

BB

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do you have debug Logs enabled ? or any Logging disable and check.- how can i check this??

show version to check the version

 

show logging

BB

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How to Ask The Cisco Community for Help

Cisco Adaptive Security Appliance Software Version 9.6(1)
Device Manager Version 7.6(1)

Please take the time to read the two Security Bulletins.  At the bottom of each Bulletin is a table of affected firmware versions.  

so the issue is of vulnerability with software version?? any by upgrading the version can it be resolved??

consider doing a software upgrade to stable release. seem like you hitting a bug which cause the firewall to reload.  Thread Name: Unicorn Proxy Thread this is a common bug.

 

upgrade it to 9.8.4 is stable and gold star here 

 

ASDM image upgrade here 

 

also consider upgrading the Rommon software here 

 

i also noted you running in HA pair in order for you to upgrade the HA pair here 

please do not forget to rate.
please do not forget to rate.

sure always recommend to use stable latest release upgrade as possible.

so suggest to upgrade and monitor

 

BB

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Leo Laohoo
Hall of Fame
Hall of Fame

Please read the following:  

Both security vulnerabilities are actively being exploited in the wild.  

When the appliances get "pwn-ed", they reload.  

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