ASA Firepower 5516 hang or stop working everyday

[shahjs2002]

We have Cisco ASA firepower 5516 which stop working or hang everyday between 3 AM to 4 AM since last 1 month. 

i have noted when it's stop working or hang i even i am not able to access using by console . all ports stop works and blinking continues... when i restart ASA by cut power or using on off button after that it's start work.

one day i restart and connect via console then i found it's stop work after while attach file ASA1-1.txt available for those logs.

 please help in this case . if need any information let me know will provide. 

[Sheraz.Salim · Accepted solution]

Consider upgrading the software to stable release to 9.8.4. seem like you hitting a bug CSCvh85514 CSCvk20851

you hitting a bug Thread Name: Unicorn Proxy Thread

I also noted your unit need a firmware upgrade too. you running "Cisco Systems ROMMON, Version 1.1.8" new firmware is 1.1.15 here 

[shahjs2002]

Thank you very much for your reply Sheraz Salim, can you please suggest any stable release according to our ASA firepower 5516. i attach file for more info.  

if you need more information let me know thank you . 

[Sheraz.Salim · Accepted solution]

Hi Shahzad

here is the link. download 9.8.4 its stable and Gold Star release.

[shahjs2002]

Thank you for your suggestion , is there any way to download without service contract?

[Sheraz.Salim]

Shehzad normally you need a  service contract with cisco or you can reach your local cisco rep.

[shahjs2002]

Thank you , we will get in touch with Local Cisco rep. to continue get support and services for Cisco.