ASA not finding image or config file.

[raga.fusionet]

Hi all,

Just checking if any of you have run into this before. We have this ASA 5510 that even if we upload the image from ROMMON, it doesnt find it after a reboot.

After upload the image we can see it on the flash memory but after reboot the ASA fails to find it or find the configuration file.

See below:

rommon #0> PORT=ETHERNET0/1

Ethernet0/1

Link is UP

MAC Address: 001f.ca97.36ab

rommon #1> ADDRESS=192.168.14.2

rommon #2> SERVER=192.168.14.1

rommon #3> GATEWAY=192.168.14.1

rommon #4> IMAGE=ASA825-K8.BIN

rommon #5> tftp

ROMMON Variable Settings:

  ADDRESS=192.168.14.2

  SERVER=192.168.14.1

  GATEWAY=192.168.14.1

  PORT=Ethernet0/1

  VLAN=untagged

  IMAGE=ASA825-K8.BIN

  CONFIG=

  LINKTIMEOUT=20

  PKTTIMEOUT=4

  RETRY=20

tftp ASA825-K8.BIN@192.168.14.1 via 192.168.14.1

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Received 15390720 bytes

Launching TFTP Image...

ciscoasa# sh flash:

--#--  --length--  -----date/time------  path

    3  8192        Nov 09 2009 08:41:34  log

    9  8192        Jun 15 2008 04:03:02  crypto_archive

   89  11348300    Nov 09 2009 08:40:02  asdm-621.bin

   10  8192        Nov 09 2009 08:47:36  coredumpinfo

   11  59          Sep 05 2011 05:41:52  coredumpinfo/coredump.cfg

   90  15261696    Mar 13 2011 09:59:04  asa824-k8.bin

   91  15841428    Mar 13 2011 10:09:50  asdm-641.bin

   92  196         Sep 05 2011 05:41:52  upgrade_startup_errors_201109050541.log

   93  196         Sep 05 2011 05:53:28  upgrade_startup_errors_201109050553.log

   94  0           Sep 05 2011 06:01:28  NAT_ident_migrate

ciscoasa# sh run boot

boot system disk0:/asa824-k8.bin

ciscoasa# wr mem

Building configuration...

Cryptochecksum: f7a27f5d 90b3f0ed 50e2aa71 54f16b4e

ciscoasa# reload

Proceed with reload? [confirm]

*** --- SHUTDOWN NOW ---

Process shutdown finished

Rebooting.....

Booting system, please wait...

CISCO SYSTEMS

Embedded BIOS Version 1.0(11)4 03/21/08 17:09:54.41

Low Memory: 631 KB

High Memory: 256 MB

PCI Device Table.

Bus Dev Func VendID DevID Class              Irq

00  00  00   8086   2578  Host Bridge       

00  01  00   8086   2579  PCI-to-PCI Bridge 

00  03  00   8086   257B  PCI-to-PCI Bridge 

00  1C  00   8086   25AE  PCI-to-PCI Bridge 

00  1D  00   8086   25A9  Serial Bus         11

00  1D  01   8086   25AA  Serial Bus         10

00  1D  04   8086   25AB  System            

00  1D  05   8086   25AC  IRQ Controller    

00  1D  07   8086   25AD  Serial Bus         9

00  1E  00   8086   244E  PCI-to-PCI Bridge 

00  1F  00   8086   25A1  ISA Bridge        

00  1F  02   8086   25A3  IDE Controller     11

00  1F  03   8086   25A4  Serial Bus         5

00  1F  05   8086   25A6  Audio              5

02  01  00   8086   1075  Ethernet           11

03  01  00   177D   0003  Encrypt/Decrypt    9

03  02  00   8086   1079  Ethernet           9

03  02  01   8086   1079  Ethernet           9

03  03  00   8086   1079  Ethernet           9

03  03  01   8086   1079  Ethernet           9

04  02  00   8086   1209  Ethernet           11

04  03  00   8086   1209  Ethernet           5

Evaluating BIOS Options ...

Launch BIOS Extension to setup ROMMON

Cisco Systems ROMMON Version (1.0(11)4) #0: Fri Mar 21 17:35:35 PDT 2008

Platform ASA5510

Use BREAK or ESC to interrupt boot.

Use SPACE to begin boot immediately.

Launching BootLoader...

Default configuration file contains 1 entry.

Searching / for images to boot.

No images in /

Error 15: File not found

unable to boot an image

Default configuration file contains 1 entry.

Searching / for images to boot.

No images in /

Error 15: File not found

unable to boot an image

Failsafe booting engaged.

Default configuration file contains 1 entry.

Searching / for images to boot.

No images in /

Error 15: File not found

unable to boot an image

And then it just sits there and keeps rebooting.

We even tried swapping the flash card for another one we have on a good working ASA. Same results.

I'd like to know if you've seen this before going for the RMA.

Thanks!

Raga

[raga.fusionet]

BTW the Image that we uploaded and the image that we used for the boot system, match (meaning they are the same, unlike shown on the output). The output I pasted above was just to ilustrate what we are doing. Thx.

[Maykol Rojas]

Luis,

Once the device boots up, what is the confi-register value?

Mike

[raga.fusionet]

0x1, I cant remember what the right value should be, but I thought the confreg affected only the config file, not the image itself.  Thanks Mike.

ciscoasa# sh ver

Cisco Adaptive Security Appliance Software Version 8.2(5)

Device Manager Version 6.2(1)

Compiled on Fri 20-May-11 16:00 by builders

System image file is "tftp://192.168.14.1/ASA825-K8.BIN"

Config file at boot was "startup-config"

ciscoasa up 23 secs

Hardware:   ASA5510, 256 MB RAM, CPU Pentium 4 Celeron 1599 MHz

Internal ATA Compact Flash, 256MB

BIOS Flash M50FW080 @ 0xffe00000, 1024KB

Encryption hardware device : Cisco ASA-55x0 on-board accelerator (revision 0x0)

                             Boot microcode   : CN1000-MC-BOOT-2.00

                             SSL/IKE microcode: CNLite-MC-SSLm-PLUS-2.03

                             IPSec microcode  : CNlite-MC-IPSECm-MAIN-2.05

0: Ext: Ethernet0/0         : address is 001f.ca97.36aa, irq 9

1: Ext: Ethernet0/1         : address is 001f.ca97.36ab, irq 9

2: Ext: Ethernet0/2         : address is 001f.ca97.36ac, irq 9

3: Ext: Ethernet0/3         : address is 001f.ca97.36ad, irq 9

4: Ext: Management0/0       : address is 001f.ca97.36ae, irq 11

5: Int: Not used            : irq 11

6: Int: Not used            : irq 5

The Running Activation Key is not valid, using default settings:

Licensed features for this platform:

Maximum Physical Interfaces    : Unlimited

Maximum VLANs                  : 50       

Inside Hosts                   : Unlimited

Failover                       : Disabled

VPN-DES                        : Enabled  

VPN-3DES-AES                   : Disabled 

Security Contexts              : 0        

GTP/GPRS                       : Disabled 

SSL VPN Peers                  : 2        

Total VPN Peers                : 250      

Shared License                 : Disabled

AnyConnect for Mobile          : Disabled 

AnyConnect for Cisco VPN Phone : Disabled 

AnyConnect Essentials          : Disabled 

Advanced Endpoint Assessment   : Disabled 

UC Phone Proxy Sessions        : 2        

Total UC Proxy Sessions        : 2        

Botnet Traffic Filter          : Disabled 

This platform has a Base license.

Serial Number: JMX1224L2J6

Running Activation Key: 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000

Configuration register is 0x1

Configuration has not been modified since last system restart.

ciscoasa#

[Maykol Rojas]

Hi Luis,

One last card, on rommon can you try to boot the image directly?

rommon #0> boot  asa824-k8.bin

And see if it works?

Mike

[raga.fusionet]

That would be instead of trying to upload it from the TFTP server right?

[Maykol Rojas]

Yup, we know the image is on flash... so try to boot it up from rommon...

[raga.fusionet]

Ok I'll give it a try and get back to you.

Thx!

[raga.fusionet]

hey Mike ... como dicen estos maes "tried that ... no dice..."  LOL ...

I guess we'll have to RMA it ... It still says: 

Error 15: File not found

unable to boot an image

Thanks for your help.

[Maykol Rojas · Accepted solution]

Como decimos aca, di mae, dele viaje... Couple of days ago I found a case and that was the resolution (RMA), the only difference is that on that particular case there was a crash file that stated the HW failure....

RMA would be the next step.

Mike....

[raga.fusionet]

Good, thanks for the suggestions