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ASA5506-X SFR Module - Storage Device Not Found

leighharrison
Level 7
Level 7

Hello folks,

 

I've got an issue with an ASA no re-imaging it's sfr module.  When I run the sw-module module sfr recover boot command, I get back: Storage device not found. Install drive and try again.

 

Everything on the device shows the SSD running and it did have a legacy version of sfr running, which I uninstalled in an attempt to get it working.

 

I've got the following:-

ASA# sw-module module sfr recover boot 

Storage device not found.  Install drive and try again.

ASA# sh ver

Cisco Adaptive Security Appliance Software Version 9.6(4)40 
Device Manager Version 7.14(1)


ASA# sh inv
Name: "Chassis", DESCR: "ASA 5506-X with SW, 8GE Data, 1GE Mgmt, AC"
PID: ASA5506           , VID: V02     , SN: JMX2011Zxxx

Name: "Storage Device 1", DESCR: "ASA 5506-X SSD"
PID: ASA5506-SSD       , VID: N/A     , SN: MSA19520xxx

ASA# sho mod sfr

Mod  Card Type                                    Model              Serial No. 
---- -------------------------------------------- ------------------ -----------
 sfr Unknown                                      N/A                JAD20110xxx

Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version     
---- --------------------------------- ------------ ------------ ---------------
 sfr 0078.88de.3502 to 0078.88de.3502  N/A          N/A          

Mod  SSM Application Name           Status           SSM Application Version
---- ------------------------------ ---------------- --------------------------
 sfr Unknown                        No Image Present Not Applicable

Mod  Status             Data Plane Status     Compatibility
---- ------------------ --------------------- -------------
 sfr Down               Not Applicable        


ASA# show mod sfr details 
Getting details from the Service Module, please wait...
Unable to read details from module sfr

Card Type:          Unknown
Model:              N/A
Hardware version:   N/A
Serial Number:      JAD20110xxx
Firmware version:   N/A
Software version:   
MAC Address Range:  0078.88de.3502 to 0078.88de.3502
Data Plane Status:  Not Applicable
Console session:    Not ready
Status:             Down   No Image Present


ASA# show mod sfr recover 
Module sfr recover parameters...
Boot Recovery Image: No
Image File Path:     disk0:/asasfr-5500x-boot-6.2.3-4.img

I've tried reloading the ASA, but to no avail.  What am I missing?

 

Best, Leigh

4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

Looks Like SFR having some issue, try to reseat the module.

 

https://www.cisco.com/c/en/us/td/docs/security/asa/hw/maintenance/5500xguide/5500xhw/asa_overview.html#39421

BB

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Thanks for the feedback guys, I'll get it reseated and report back as to how we get on.

 

Best, Leigh

Sure let us know how it goes and keep post any errors or message if you still see the issue.

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Marvin Rhoads
Hall of Fame
Hall of Fame

The SSD is internal on the ASA 5506 and you have to take the chassis cover off to reseat it.

Also check that the specified recovery image is present on disk0:/

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