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ASA5508-X with SFR module: Password recovery procedure does not work

swscco001
Level 3
Level 3

Hello everybody,

a customer has a ASA5508-X (9.8(4)39) with SFR module (7.0.0.1).

Unfortunaly they don't have the username/password for the SFR module anymore.

Under:
https://www.cisco.com/c/en/us/support/docs/security/firesight-management-center/118631-technote-firesight-00.html#toc-hId-1663673883
I read this:

Reset the Admin Password on the ASA 5512-X through ASA 5555-X and ASA 5506-X through ASA 5516-X (Software ASA Firepower Module) and ISA 3000 Devices

To reset the admin user of the ASA Firepower software module or the ISA 3000 device to the default password, enter this command at the ASA prompt:

session sfr do password-reset

For more information, see the Cisco ASA Series CLI Book 2: Cisco ASA Series Firewall CLI Configuration Guide for your ASA version.

When I use this command I get this:

 

fw-mtk/act# session sfr ?

  console  Login to console port on another module.
  do       Execute a command on another module.
  ip       Configure Module logging port ip addresses
  <cr>
fw-mtk/act# session sfr do password-reset
Invalid do command password-reset

 

What do I wrong and how can I reset the admin user password for the SFR module?

Every hint is welcome!

Thanks a lot!



R.

1 Reply 1

balaji.bandi
Hall of Fame
Hall of Fame

that should work as i remember

try other option  with session 1 ?

Reset the module password for the user admin to the default:

session {1 | sfr} do password-reset

Use 1 for a hardware module, sfr for a software module.

guide as below :

https://www.cisco.com/c/en/us/td/docs/security/asa/asa98/configuration/firewall/asa-98-firewall-config/access-sfr.html?bookSearch=true

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