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12-10-2012 01:00 AM - edited 03-11-2019 05:35 PM
Hi,
Can some one provide the partnumber for following;
1: IPS signature update subscription
2: Shared support for the Firewall
3: Shared support for the IPS
BR,
Abdul Majid Khan
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12-11-2012 05:13 AM
It looks like the part number you have is cut off. Or perhaps it is different for your geographic region. I am in North America and here the full part number would be CON-SU1-A25IPS9.
However, your desciption indicates that it does cover the two items you mention - shared support for the firewall and IPS (including NBD (Next Business Day) AR (Advanced Return) coverage for the hardware - meaning they will send you a new appliance in the event of a hardware failure no later than the next business day after the problem is reported, in advance of receiving the failed unit in return).
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12-11-2012 05:20 AM
Yes. TAC cases can be opened 24x7 for the covered items with all support contracts. The hardware replacement is Next Business Day with the SU1 level contracts.
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12-10-2012 06:24 AM
To the best of my knowledge, if you purchase support for the bundled product it would be CON-SU#-A25IPS9. (The "#" is either 0, 1, 2, 3, or 4 depending on the service level you order.) That includes the fiewall with IPS as it is no longer a separate hardware module on the X series.
IPS Signature and software support only would be CON-SUSW-A25IPS9.
Your reseller would be able to validate and create a validated quote for these products.
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12-11-2012 04:56 AM
Hi Marvin,
I already have the below Part number:
CON-SU1- == IPS SVC, AR NBDASA 5525-X with IPS, SW,
Will it cover the following;
2: Shared support for the Firewall
3: Shared support for the IPS
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12-11-2012 05:13 AM
It looks like the part number you have is cut off. Or perhaps it is different for your geographic region. I am in North America and here the full part number would be CON-SU1-A25IPS9.
However, your desciption indicates that it does cover the two items you mention - shared support for the firewall and IPS (including NBD (Next Business Day) AR (Advanced Return) coverage for the hardware - meaning they will send you a new appliance in the event of a hardware failure no later than the next business day after the problem is reported, in advance of receiving the failed unit in return).
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12-11-2012 05:17 AM
You mean with CON-SU1-A25IPS9, one will be able to open TAC cases for technical support issues?
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12-11-2012 05:20 AM
Yes. TAC cases can be opened 24x7 for the covered items with all support contracts. The hardware replacement is Next Business Day with the SU1 level contracts.
