ASDM Firepower tabs missing Java 1.8u271

[Gianluigi Carella]

Hi all,

I'm sorry for opening this discussion even if there are many other similar on the community, but none of those solutions worked for me.

I'm managing an ASA5516-X with firepower that was working fine with ASDM since some weeks ago.

The issue that I'm experiencing is that all Firepower tabs are missing on ASDM.

The issue is not present if I access from another windows client. So the issue is related to my personal computer, but I'm getting crazy on how to figure out.

What I've tried until now is:

• reinstall ASDM
• reinstall Java
• clear cache ASDM
• clear cache Java
• Restore default Java settings.
• user privilege is 15
• Firepower module is up and running
• Reboot firepower module
• SSH and ping to firepower module is OK.

ASA version is 9.8.2.4

ASDM is 7.12.1

Java version is 1.8_u271

OS client: Windows 10

Doing troubleshooting with Wireshark I got this error during initial Firepower connection.

Thank a lot.

[balaji.bandi]

ASDM is 7.12.1

Java version is 1.8_u271

OS client: Windows 10

is other PC working same Java version ? if same then try adding ASA  IP address in trusted list and test and advise - below document help you.

https://kb.wisc.edu/helpdesk/page.php?id=36620

[Gianluigi Carella]

Other PC has same JAVA version.

I've tried with adding ASA  IP address in trusted list without success.

Thanks.

[balaji.bandi]

Can you post the Screenshot of the error ? tell is what is the different between PC - OS ?

what you see Log in ASA when you try to connect ?

https://ASAIP ? what is the results ?

[Gianluigi Carella]

Both PCs have same HW and OS and are manged by same organization/company.

Below there is the ASDM log:

---

Application Logging Started at Fri Jan 15 12:51:36 CET 2021
---------------------------------------------
Local Launcher Version = 1.9.0
Local Launcher Version Display = 1.9(0)
OK button clicked
Trying for ASDM Version file; url = https://10.133.169.2/admin/
Server Version = 7.12(1)
Server Launcher Version = 1.8.0, size = 774656 bytes
Launcher version checking is successful.
invoking SGZ Loader..
Cache location = C:/Users/**************/.asdm/cache
2021-01-15 12:54:19,412 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
0 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
2021-01-15 12:54:19,556 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cmq@1d59b06
144 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cmq@1d59b06
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cmq@1d59b06
gen 15, 2021 11:54:31 AM uk cs
INFO: Failed to connect to FirePower, continuing without it.
gen 15, 2021 11:54:31 AM uk cs
INFO: If the FirePower is NATed, clear the cache (C:/Users/**************/.asdm/data/firepower.conf) and try again.
TunnelDNS disable
No CSD version
Logged in username:**************
LifeTime value : -1 HTTP Enable Status : LOCAL

---

If I connect to https: ASAIP i get the classic ASDM landing page.

Thanks.

[balaji.bandi · Accepted solution]

suggest to remove ASDM from not working one and install and test ( make sure you remove all dependency files)

Looking at the error, i also or may be suspect ASDM version worth check comparability matrix:

look at the below thread :

https://community.cisco.com/t5/network-security/cisco-asa-5506x-cannot-access-asdm/td-p/3081987

[Gianluigi Carella]

Thanks BB. Finally the solutions was to update ASDM on all ASA with 7.12 version to 7.13.

Very strange this issue because 7.12 was the ASDM release suggested by Cisco in the compatibility matrix.

Anyway now it's working...and that whats matters!

Thanks.

[balaji.bandi]

Glad to know all sorted and working.. Good stuff - thats it end it working or not ---Working  ! so good day.