01-15-2021 03:06 AM
Hi all,
I'm sorry for opening this discussion even if there are many other similar on the community, but none of those solutions worked for me.
I'm managing an ASA5516-X with firepower that was working fine with ASDM since some weeks ago.
The issue that I'm experiencing is that all Firepower tabs are missing on ASDM.
The issue is not present if I access from another windows client. So the issue is related to my personal computer, but I'm getting crazy on how to figure out.
What I've tried until now is:
ASA version is 9.8.2.4
ASDM is 7.12.1
Java version is 1.8_u271
OS client: Windows 10
Doing troubleshooting with Wireshark I got this error during initial Firepower connection.
Thank a lot.
Solved! Go to Solution.
01-15-2021 05:01 AM - edited 01-15-2021 05:02 AM
suggest to remove ASDM from not working one and install and test ( make sure you remove all dependency files)
Looking at the error, i also or may be suspect ASDM version worth check comparability matrix:
look at the below thread :
https://community.cisco.com/t5/network-security/cisco-asa-5506x-cannot-access-asdm/td-p/3081987
01-15-2021 03:23 AM
ASDM is 7.12.1
Java version is 1.8_u271
OS client: Windows 10
is other PC working same Java version ? if same then try adding ASA IP address in trusted list and test and advise - below document help you.
https://kb.wisc.edu/helpdesk/page.php?id=36620
01-15-2021 03:35 AM
Other PC has same JAVA version.
I've tried with adding ASA IP address in trusted list without success.
Thanks.
01-15-2021 03:58 AM
Can you post the Screenshot of the error ? tell is what is the different between PC - OS ?
what you see Log in ASA when you try to connect ?
https://ASAIP ? what is the results ?
01-15-2021 04:41 AM
Both PCs have same HW and OS and are manged by same organization/company.
Below there is the ASDM log:
Application Logging Started at Fri Jan 15 12:51:36 CET 2021
---------------------------------------------
Local Launcher Version = 1.9.0
Local Launcher Version Display = 1.9(0)
OK button clicked
Trying for ASDM Version file; url = https://10.133.169.2/admin/
Server Version = 7.12(1)
Server Launcher Version = 1.8.0, size = 774656 bytes
Launcher version checking is successful.
invoking SGZ Loader..
Cache location = C:/Users/**************/.asdm/cache
2021-01-15 12:54:19,412 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
0 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
2021-01-15 12:54:19,556 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cmq@1d59b06
144 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cmq@1d59b06
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cmq@1d59b06
gen 15, 2021 11:54:31 AM uk cs
INFO: Failed to connect to FirePower, continuing without it.
gen 15, 2021 11:54:31 AM uk cs
INFO: If the FirePower is NATed, clear the cache (C:/Users/**************/.asdm/data/firepower.conf) and try again.
TunnelDNS disable
No CSD version
Logged in username:**************
LifeTime value : -1 HTTP Enable Status : LOCAL
If I connect to https: ASAIP i get the classic ASDM landing page.
Thanks.
01-15-2021 05:01 AM - edited 01-15-2021 05:02 AM
suggest to remove ASDM from not working one and install and test ( make sure you remove all dependency files)
Looking at the error, i also or may be suspect ASDM version worth check comparability matrix:
look at the below thread :
https://community.cisco.com/t5/network-security/cisco-asa-5506x-cannot-access-asdm/td-p/3081987
01-19-2021 09:10 AM - edited 01-19-2021 09:10 AM
Thanks BB. Finally the solutions was to update ASDM on all ASA with 7.12 version to 7.13.
Very strange this issue because 7.12 was the ASDM release suggested by Cisco in the compatibility matrix.
Anyway now it's working...and that whats matters!
Thanks.
01-19-2021 09:17 AM
Glad to know all sorted and working.. Good stuff - thats it end it working or not ---Working ! so good day.
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