Cisco Firepower 1010 FDM not able to register Smart license

[prash723]

Model: Cisco Firepower 1010

Threat Defense Software: 6.6.5-81

===============[ System Information ]===============
Hostname : SHCC-FP
DNS Servers : 208.67.222.222
208.67.220.220
Management port : 8305
IPv4 Default route
Gateway : 172.16.100.254
Netmask : 0.0.0.0

==================[ management0 ]===================
State : Enabled
Link : Up
Channels : Management & Events
Mode : Non-Autonegotiation
MDI/MDIX : Auto/MDIX
MTU : 1500
MAC Address : CC:7F:76:4D:AE:80
----------------------[ IPv4 ]----------------------
Configuration : Manual
Address : 172.16.100.1
Netmask : 255.255.252.0
Gateway : 172.16.100.254
----------------------[ IPv6 ]----------------------
Configuration : Disabled

===============[ Proxy Information ]================
State : Disabled
Authentication : Disabled

> ping tools.cisco.com
Sending 5, 100-byte ICMP Echos to 173.37.145.8, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 250/256/260 ms
> ping system tools.cicso.com
Command execution timed out. Please try again.

Kindly advice.

[balaji.bandi]

> ping system tools.cicso.com
Command execution timed out. Please try again.

Troubleshooting DNS for the Management Interface:

https://www.cisco.com/c/en/us/td/docs/security/firepower/623/fdm/fptd-fdm-config-guide-623/fptd-fdm-mgmt.html

License help if required :

https://www.cisco.com/c/en/us/td/docs/security/firepower/quick_start/fp1010/firepower-1010-gsg/ftd-fdm.html

[prash723]

Hi Balaji,

Thanks for the response.

I checked the guide, DNS is properly configured. Mgmt interface cant ping to direct ip also.

ping system 8.8.8.8
Command execution timed out. Please try again.

[prash723 · Accepted solution]

I found the solution:

Go to the expert mode then root access

Root# pmtool disablebyid tomcat

Root# cd /ngfw/etc/sf/

Root# rm ./state.yml && rm ./agentStore && rm ./agentCerts

Root# pmtool enablebyid tomcat