cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
156
Views
0
Helpful
7
Replies

Emergency Reset Appliance

kz-support
Level 1
Level 1

Hello everybody!

A had a problem - Cisco FTD 4145 cluster experienced a failure on one chassis, which caused the application to reboot on its own.

Chassis log message
2024 Dec 14 07:42:02 FP-Primary %FPRM-2-ERROR: Power-cycle blade 1 due to blade not responding with CATERR.

Could you help me find the root cause of this problem.

Thank you in advance.

 

2 Accepted Solutions

Accepted Solutions

ccieexpert
Spotlight
Spotlight

hello

there is no details to help troubleshoot this issue. And even with more details, it will be very hard. These kind of issues will need a much deeper analysis with Cisco TAC to understand root cause. Please open a TAC case as they were better suited for such a complex issue.

View solution in original post

 

 - To me , it looks like a fatal hardware problem , possibly CPU related , you need to contact TAC , the appliance may need a replacement (RMA),

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

View solution in original post

7 Replies 7

marce1000
VIP
VIP

 

   - FYI   https://www.cisco.com/en/US/docs/unified_computing/ucs/ts/Frame-Files-Converted-to-DITA--Do-Not-Use/TS_Server.html#wp1073945

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

I've read it, but didn't understand what does it mean, and to do next with this information?

 

 - To me , it looks like a fatal hardware problem , possibly CPU related , you need to contact TAC , the appliance may need a replacement (RMA),

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

ccieexpert
Spotlight
Spotlight

hello

there is no details to help troubleshoot this issue. And even with more details, it will be very hard. These kind of issues will need a much deeper analysis with Cisco TAC to understand root cause. Please open a TAC case as they were better suited for such a complex issue.

kz-support
Level 1
Level 1

Unfortunately we have no such contract to request TAC.

What in your opinion we have to change in FP - CPU or smth else?

kz-support
Level 1
Level 1

and could I determine which of the two processors 22-core 2.1-GHz Intel Xeon 6152 needs to be replaced?

unless you work at Cisco, there is almost no way to understand what is going on.. unless you reverse engineer this whole thing.. is not easy to replace hardware It is usually a CPU complex.. it may not be a hardware issue if it only happened once... hard to say.. it is best if you see the problem to get TAC support even for a short amount - not sure the shortest interval.. but you really need Cisco support on this..

Review Cisco Networking for a $25 gift card